Customer Service Apprentice

HIGH GROVE BEDS LTD; Shelford; On-site; GBP 12,000 - 16,000; Full time

Job summary

Highgrove Beds Ltd is seeking a Sales/Customer Service Administrator apprentice to join the busy sales department. The role includes handling customer queries, replying to emails, and entering orders daily via Sage, while ensuring data quality across the team.

The apprenticeship program leads to Customer Service Specialist Level 3 or Business Administrator Level 3 depending on role, with working hours from Monday to Friday, 9:00am to 5:00pm, over roughly 1 year and 3 months.

Qualifications

• Desirable GCSE English and Maths at grade 4.
• Interest in sales and customer service.
• Desire to learn through an apprenticeship programme.

Responsibilities

• Dealing with customer queries.
• Responding to customers emails.
• Daily data entry of orders via Sage.
• Transferring data from one source to another.
• Quality checking data entered by the team.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Administrative skills

Team working

Initiative

Non judgemental

Education

GCSE English - 4

GCSE Maths - 4

Tools

Sage

Job description

Introduction

We are looking for Sales/Customer Service Administrator for our busy sales department. Highgrove Beds offers its employees a highly competitive salary, job development and a supportive environment to develop your skills and knowledge.

About the Employer

Founded in 2002, Highgrove Beds Ltd is an established business that uses time honoured tradition and knowledge to produce high quality of mattresses and divans. Highgrove Beds is based in Liversedge, a small town in West Yorkshire which is easily accessible by public transport.

What You'll Do

The Role & Your Responsibilities:

You will learn all about working in a busy sales department.

• Dealing with customer queries
• Responding to customers emails
• Daily data entry of orders via sage
• Transferring data from one source to another
• Quality checking data entered by the team

Training Outcome

On completion the successful candidate will have the opportunity to work towards a Business Administrator level 3 or Customer Service Specialist level 3 depending on job role.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Non judgemental

Qualifications

• Desired - GCSE - English - 4
• Desired - GCSE - Maths - 4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday to Friday, 9.00am to 5.00pm.

Expected Duration: 1 Year 3 Months

Training Provider: NATIONAL BUSINESS COLLEGE LIMITED