Sales Executive Apprentice

ASSA ABLOY LIMITED; Willenhall; On-site; GBP 12,000 - 16,000; Full time

Job summary

ASSA ABLOY LIMITED in the United Kingdom is recruiting for two Sales Apprentices. The role focuses on customer service while laying a solid foundation in engagement and business operations, with exposure to sales activities.

You will work around 37.5 hours weekly, with training provided by Derby Business College Limited, over 1 year and 6 months. The apprenticeship emphasizes communication, IT skills, and building strong relationships with customers and internal teams, preparing you for a future

Qualifications

• Essential GCSEs in English and Maths at minimum grade 4.
• User-focused customer service mindset and basic IT literacy.
• Willingness to learn and develop through the apprenticeship program.
• Good communication and organisational skills.

Responsibilities

• Provide excellent customer service through various channels.
• Support customers with product, service and account enquiries.
• Build positive relationships with customers and internal teams.
• Assist with sales administration and customer follow-up activities.
• Learn about products, services and customer base.
• Identify customer needs and promote relevant solutions.
• Maintain accurate records in business systems.
• Collaborate with teams to gain broad business understanding.

Skills

Communication

IT skills

Attention to detail

Organisation

Customer care

Team working

Initiative

Positive attitude

Confidence speaking to others

Willingness to learn

Strong interpersonal skills

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

Introduction

We are looking for a motivated and enthusiastic Sales Apprentices to join our team. This role is primarily customer service focused, providing an excellent foundation in customer engagement, communication, and business operations, while also offering valuable exposure to sales activities.

About the Employer

ASSA ABLOY Group - Where our story began

Our organisation was formed in 1994 through the merger of ASSA in Sweden and Abloy in Finland - since then we have grown from a regional company into an international group with around 64,000 employees worldwide and annual sales close to £60 billion.

Global leaders in access solutions

Every day, we help millions of people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. From reliable home security to cutting-edge biometric technology for businesses, governments, airports, hospitals, schools and more, we touch every part of every day.

We offer a complete range of access solutions making people feel safe and secure in simple and convenient ways.

Opening Solutions UK & Ireland

We are the leading supplier of safety and security access solutions across a range of markets in the UK and Ireland.

Our vision is to be the most innovative supplier of total door opening solutions that deliver safe and convenient security solutions and add real value to customers... and we can’t achieve this without our greatest asset... our people

What You'll Do

As part of your apprenticeship, you will gain hands‑on experience working with customers and colleagues across the business, developing the skills and knowledge needed for a successful career in sales.

Job Duties:

• Provide excellent customer service through a variety of communication channels
• Support customers with product, service and account enquiries
• Build positive relationships with customers and internal teams
• Assist with sales administration and customer follow‑up activities
• Learn about our products, services and customer base
• Help identify customer needs and opportunities to promote relevant solutions
• Maintain accurate records and update business systems
• Work across different teams to gain a broad understanding of the business
• Ability to work well as part of a team
• Basic IT skills, including Microsoft Office applications
• Interest in developing a career in sales, customer service or business

Training Outcome

The opportunity for further development, and a full‑time role if successful.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Initiative
• A positive attitude
• Confidence speaking to others
• Willingness to learn
• Strong interpersonal skills

Qualifications

• Essential - GCSE - English and maths - 4

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: The weekly working pattern is dependent upon which team you will be working in. You will work 37.5 hours per week, Monday to Friday. Working hours TBC.

Expected Duration: 1 Year 6 Months

Number of Positions Available: 2

Training Provider: DERBY BUSINESS COLLEGE LIMITED