Customer Services Apprentice

THE FAMILY CHEMIST LTD; Barton-in-Fabis; On-site; GBP 12,000 - 16,000; Full time

Job summary

The Family Chemist Ltd is offering an Apprentice Customer Service Specialist (Level 3) role based in Nottingham. You will gain hands-on experience in warehouse operations, stock management, and order fulfillment while training through a Level 3 apprenticeship with Derby Business College Limited.

During a 1 year 6 month program, you will build customer care, IT, analytical, and data-analysis skills, with Monday to Friday 9:00am–5:00pm working hours.

Qualifications

• GCSE English (4+) or equivalent preferred.
• Strong communication and IT skills required.
• Excellent attention to detail and organisational ability.

Responsibilities

• Provide exemplary customer support and act as escalation point for complex requests.
• Share knowledge and support the wider team to drive continuous improvement.
• Analyze customer data to inform service enhancements using IT systems.

Skills

Communication

IT skills

Attention to detail

Organisation

Customer care

Problem solving

Presentation

Administrative

Numbers

Analytical

Logical

Teamwork

Creative

Initiative

Non-judgemental

Patience

Physical fitness

Education

GCSE English (4+)

Job description

Introduction

The Family Chemist is an online clinic/pharmacy which is growing, offering health services nationally. We operate from our own facility at a site in Nottingham. We’re super proud to say we’ve recently been awarded Online Pharmacy of the Year 2022, 2023, an award we’ve worked incredibly hard to achieve.

About the Employer

Join our fast-paced and growing online pharmacy, where you'll gain hands-on experience in warehouse operations, stock management, and order fulfillment. This is a fantastic opportunity to earn while you learn, develop valuable skills, and kickstart a career in logistics and supply chain. If you're hardworking, eager to grow, and looking for a supportive team.

What You'll Do

• Expert Customer Support and Escalation Management: Act as a professional advocate for customer service, handling complex or technical requests, complaints, and queries, and serving as an escalation point for ongoing problems
• Knowledge Sharing and Team Support: Utilise deep understanding of the organisation’s products and services to share knowledge and support the wider team, fostering a culture of continuous learning and improvement
• Data Analysis and Digital Proficiency: Gather and analyse customer data to drive service improvements, effectively using organisational and generic IT systems, and staying aware of emerging digital technologies

Training Outcome

Customer Services Manager.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness

Qualifications

• Desired - GCSE - English - 4 or Above

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, between 9.00am to 5.00pm.

Expected Duration: 1 Year 6 Months

Training Provider: DERBY BUSINESS COLLEGE LIMITED