Business Support Apprentice

HOWARTHS HR AND EMPLOYMENT LAW LIMITED; Hightown; On-site; GBP 12,000 - 15,000; Full time

Job summary

Howarths HR and Employment Law Limited is offering an apprenticeship in Business Administration (Level 3). This role supports day-to-day operations, providing administrative and customer service assistance across the organisation.

You will gain hands-on experience across multiple business functions, with ongoing training and development from National Business College Limited, and have opportunities to grow within a supportive, ambitious firm. Working Week: Monday to Friday, 9.00am–5.00pm.

Qualifications

• Essential GCSE English grade 4 or above.
• Essential GCSE Maths grade 4 or above.

Responsibilities

• Operate the company switchboard and direct calls professionally.
• Welcoming visitors with a warm, professional front-of-house experience.
• Support general office administration and housekeeping duties.
• Assist with diary management and meeting room coordination.
• Maintain and update the client database/CRM system.
• Support the preparation and delivery of company events.
• Provide administrative support to internal departments as required.
• Help maintain a consistently high-quality client experience across interactions.
• Support the wider team in maintaining a positive, collaborative working environment.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Presentation skills

Administrative skills

Team working

Initiative

Patience

Education

GCSE English (4)

GCSE Maths (4)

Tools

CRM system

Job description

Introduction

This is an exciting apprenticeship opportunity for a motivated and enthusiastic individual looking to start their career in a professional business environment. The apprentice plays a key role in ensuring the smooth running of day-to-day operations, providing administrative and customer service support across the organisation.

About the Employer

Howarths is an award-winning second-generation family business, providing specialist Employment Law, HR and Health & Safety support to over 600 SMEs across England. We are passionate about what we do and take pride in delivering exceptional service that genuinely adds value to our clients.

We are an ambitious organisation with a strong track record of year-on-year growth, built on hard work, collaboration, and a commitment to delivering excellence. We place real importance on doing things the right way – maintaining our culture, supporting our people and continuing to build our reputation as a trusted partner to our clients.

Our values – Graft, Together, Heart and Grit – underpin everything we do, shaping both our client relationships and how we work as a team.

We are also committed to making a difference in our community through The Howarth Foundation, supporting individuals at risk of homelessness back into employment.

What You'll Do

• Operating the company switchboard, directing calls professionally and efficiently
• Welcoming visitors and ensuring a warm, professional front-of-house experience
• Supporting general office administration and housekeeping duties
• Assisting with diary management and meeting room coordination
• Maintaining and updating the client database/CRM system
• Supporting the preparation and delivery of company events
• Providing administrative support to internal departments as required
• Helping to ensure a consistently high-quality client experience across all interactions
• Supporting the wider team in maintaining a positive, collaborative working environment

Training Outcome

This apprenticeship provides a structured pathway into a long-term career within business support, offering:

• Hands-on experience across multiple business functions
• Ongoing training and development
• Exposure to professional client environments
• Opportunities to grow within an ambitious and supportive organisation

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Presentation skills
• Administrative skills
• Team working
• Initiative
• Patience

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, 9.00am - 5.00pm.

Expected Duration: 1 Year 6 Months

Training Provider: NATIONAL BUSINESS COLLEGE LIMITED