Business Administration Apprentice

GARDEN OASIS LTD; Lichfield; On-site; GBP 16,000 - 20,000; Full time

Benefits offered by this job

Full training

Nationally recognised qualification

Job summary

Garden Oasis is seeking a proactive Business Administration Apprentice to join our small team in Shenstone. The role covers order administration, customer communication, and practical warehouse duties with opportunities to explore e-commerce, marketing, and research using AI tools.

You will gain hands-on experience in stock management, order processing, and supplier liaison, with full training and a pathway to a nationally recognised qualification.

Qualifications

• Essential - GCSE English and Maths, 4 or higher.

Responsibilities

• Process new customer orders accurately and promptly.
• Pick and pack customer orders from our small warehouse.
• Book courier collections and print shipping labels.
• Provide customers with updates on order progress.
• Respond to order update requests via email.
• Liaise with suppliers and couriers to resolve delivery and stock issues.
• Update stock availability on the Garden Oasis website.
• Receive, unload and check incoming deliveries.

Skills

Communication

IT skills

Attention to detail

Organisation

Customer care

Problem solving

Presentation

Administrative

Numeracy

Logical

Teamwork

Initiative

Education

GCSE English & Maths

Job description

Introduction

We are looking for an enthusiastic and well-organised Business Administration Apprentice to join our small team. This varied role combines order administration, customer communication and practical warehouse duties with opportunities to develop skills in e-commerce, marketing, commercial research and artificial intelligence.

About the Employer

Garden Oasis is an online-only garden center based in Shenstone, Staffordshire, that has been operating since February 2005.

Business Model and Operations

Online-Only: The company operates without traditional sprawling out-of-town retail shops.

Direct Shipping: They send most products straight from UK manufacturers to customers, which helps cut storage costs and lower prices.

Location: Their registered office and small showroom (which displays a limited range of items like gates and railings rather than full stock) is at Unit 34, Birchbrook Industrial Park, Lynn Lane, Shenstone, WS14 0DJ.

Products and Services

Products: They sell outdoor living and gardening goods, including sheds, greenhouses, planters, water features, gates, railings, fence panels, paving slabs, and lawnmowers.

What You'll Do

• Processing new customer orders accurately and efficiently
• Picking and packing customer orders from our small warehouse
• Booking courier collections and producing shipping labels
• Providing customers with updates about the progress of their orders
• Responding promptly and professionally to order update requests received by email
• Liaising with suppliers and couriers to resolve delivery, availability and supply issues
• Updating stock availability information on the Garden Oasis website
• Receiving, unloading, unpacking and checking incoming deliveries
• Keeping the packing office and warehouse clean, neat and well organised
• Undertaking competitor price comparisons and recording the results accurately
• Assisting the marketing team with creating and setting up new products on the Garden Oasis website
• Entering and checking product information, including prices, descriptions, specifications, images and stock details
• Using company-approved artificial intelligence tools to help complete administrative, research and marketing tasks efficiently and accurately
• Reviewing and checking AI-assisted work carefully to ensure that information is accurate, appropriate and consistent with company requirements
• Maintaining accurate customer, order, delivery, product and stock records

This is a varied and practical role within a friendly, family-run business.

• Full training and ongoing support
• Experience in order processing, customer service, stock management and warehouse operations
• Opportunities to develop skills in e-commerce, marketing, commercial research and artificial intelligence
• The opportunity to gain a nationally recognised qualification
• The chance to take on greater responsibility as skills and confidence develop

Training Outcome

The potential for a permanent position after successful completion of the apprenticeship, subject to performance and business requirements.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative

Qualifications

• Essential - GCSE - English and Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday 9.00am - 5.00pm

Expected Duration: 1 Year 6 Months

Training Provider: IN-COMM TRAINING AND BUSINESS SERVICES LIMITED