Customer Service And Fulfilment Assistant

Brellis Recruitment; Moreton-in-Marsh; On-site; GBP 22,000 - 28,000; Full time

Job summary

A growing logistics company in Moreton-in-Marsh is seeking a motivated individual for a dual role in customer service and order fulfilment. You will manage customer orders from printing to packing while ensuring excellent service without scripts. This position offers an opportunity for professional growth in a supportive team environment. Your skills in organization and communication will be key to success in this role.

Qualifications

• Motivated and friendly individual with superb customer service abilities.
• Ability to process, organize, print, and pack orders efficiently.
• Creative and personable with a strong emphasis on customer rapport.

Responsibilities

• Pull orders from the system and handle order errors.
• Print assets and create welcome packs.
• Answer emails and phones, and engage with customers on digital channels.

Skills

Customer service abilities

Organizational skills

Effective communication

Problem-solving

Job description

Due to company growth and internal promotion, our client is looking for a motivated, friendly individual with superb customer service abilities, to join them.

The company sends out a considerable volume of orders, which need to be processed, organised, printed and packed in a timely manner. The candidate will work alongside the head of fulfilment to ensure that all systems and processes pertaining to the management of customer orders are executed to a high standard.

Fulfilment Responsibilities

• Pulling orders from the system
• Handling order errors
• Printing assets
• Creating and packing welcome packs

The second side of this role is customer service. The company has built a loyal base of customers by delivering a great customer experience. Key to this is an unusual approach to customer service. Members of the customer service team are encouraged to be generous with their time and to have fun building rapport with customers, whether that's over the phone or by email. We don't use call scripts (so that you can let your personality shine through) and we empower staff to make their own decisions about how best to serve customers. The candidate will work alongside the head of customer service and the office manager - to deliver the 5* service that we're known for.

Customer Service Responsibilities

• Answering emails
• Answering phones
• Being active on our various digital channels
• Working with other team members to log, discuss and solve customer issues

This role provides a great opportunity to gain a deeper understanding of business operations and to develop a platform for further professional growth.

Hours of work: Monday to Friday 09:00 to 17:00. Additional hours as required to meet the needs of the business.