Customer Service And Business Development Coordinator

Premier Work Support; Basildon; On-site; GBP 21,000 - 28,000; Full time

Job summary

Premier Work Support in Basildon is seeking a permanent Customer Service & Business Development Coordinator. You will manage customer quotations, follow up pricing opportunities, and maintain ongoing communication with customers by email and phone.

The role includes managing a shared mailbox, allocating enquiries, and delivering high-quality service while supporting business growth. You will also help identify potential leads, create rate cards, maintain spreadsheets, and assist with various

Qualifications

• Previous customer service experience.
• Strong communication skills, both written and verbal.
• Organised with good attention to detail.
• Confident using Microsoft Office and spreadsheets.
• Proactive approach with an interest in business development.
• Enthusiastic, motivated, and looking to build a long-term career.

Responsibilities

• Manage customer quotations and follow up on pricing opportunities.
• Maintain communication with customers via email and telephone.
• Manage a shared mailbox, allocate inquiries, and ensure timely action.
• Deliver a high level of customer service to clients.
• Identify potential customer leads to help grow the client base.
• Create customer rate cards and maintain client-specific spreadsheets.
• Assist with administrative and sales support activities.
• Cross-train with other departments during holidays.

Skills

Customer service

Communication

Attention to detail

MS Office

Business development

Organised

Tools

Microsoft Excel

Job description

Premier Work Support are currently working alongside their client based in Basildon who are looking for an enthusiastic and career-focused permanent Customer Service & Business Development Coordinator to join the growing team.

This role would suit someone with strong customer service experience who enjoys building relationships and supporting business growth.

The successful candidate will be responsible for managing customer quotations, following up on pricing opportunities, and maintaining communication with customers via email and telephone. They will also manage a shared mailbox, ensuring enquiries are allocated and actioned efficiently while delivering a high level of customer service.

In addition, the role will support management with identifying potential customer leads to help grow our client base. Responsibilities will include creating customer rate cards, maintaining client-specific spreadsheets, and assisting with various administrative and sales support activities.

Cross-training with other departments will be required to provide support during holiday periods and to develop a broader understanding of the business. Full training will be provided for all aspects of the role.

Key skills required:

• Previous customer service experience.
• Strong communication skills, both written and verbal.
• Organised with good attention to detail.
• Confident using Microsoft Office and spreadsheets.
• Proactive approach with an interest in business development.
• Enthusiastic, motivated, and looking to build a long-term career.

This position offers excellent development opportunities for the right individual, with a strong focus on training, growth, and internal progression.

Hours are Monday to Friday 9am to 5pm