Customer Service Coordinator

MaxAd Fixed Fee Recruitment; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

MaxAd Fixed Fee Recruitment is seeking two Customer Service Coordinators based in Mitcham. This role involves managing inbound and outbound customer enquiries, coordinating bookings, and building strong relationships with customers and suppliers.

The ideal candidate will possess strong organizational skills and a customer-centric approach, ensuring top-notch service delivery. Full training and career development opportunities are included within a supportive and dynamic business environment.

Qualifications

• Previous experience within a customer service, sales support, telesales or office-based coordination role.
• Comfortable handling a high volume of phone-based enquiries.
• Strong written communication and email skills.

Responsibilities

• Handle inbound customer enquiries via phone and email.
• Make outbound calls to suppliers, partners and customers.
• Coordinate services and bookings using the company CRM system.

Skills

Customer service experience

Confident communication

Strong attention to detail

Effective in a fast-paced environment

IT and administration skills

Tools

CRM systems

Job description

£25,000 - £30,000 DOE + Career Development

Mitcham based

Are you a confident and highly organised customer service professional who enjoys speaking with customers, solving problems and building strong working relationships? This is an exciting opportunity to join a growing, fast‑paced service business with an excellent reputation for customer care, responsiveness and going the extra mile for its clients.

Due to continued growth, our client is now looking to recruit two Customer Service Coordinators to join its busy office team in South London.

Working within a supportive and energetic environment, you'll play a key role in managing inbound customer enquiries, coordinating bookings and proactively speaking with suppliers and customers to help deliver the best possible service experience.

Importantly, this is not purely an administration role. The successful candidates will be confident on the phone, commercially aware and comfortable making outbound calls to build relationships, source solutions and help maximise business opportunities.

Full training will be provided, alongside genuine long‑term career development opportunities within a rapidly expanding business.

Key Responsibilities

• Handle inbound customer enquiries via phone and email
• Provide outstanding customer service throughout the enquiry and booking process
• Make outbound calls to suppliers, partners and customers where required
• Coordinate services and bookings using the company CRM system
• Process customer payments accurately
• Build relationships with external suppliers and service providers
• Assist customers in finding suitable solutions for their requirements
• Work closely with the wider operations team to ensure smooth service delivery
• Maintain accurate records and update internal systems
• Support the business in identifying opportunities to improve customer experience and service efficiency

Skills & Experience

• Previous experience within a customer service, sales support, telesales or office‑based coordination role
• Comfortable handling a high volume of phone‑based enquiries
• Confident communicator with an excellent telephone manner
• Highly organised with strong attention to detail
• Able to work effectively within a fast‑paced environment
• Commercially aware and confident building relationships over the phone
• Strong written communication and email skills
• Competent IT and administration skills
• Previous experience using CRM or booking systems would be advantageous but is not essential

This is a fantastic opportunity to join a friendly and growing business that genuinely values its people and customer relationships. You'll receive ongoing support, training and development alongside the chance to build a long‑term career within a stable and expanding organisation. If you enjoy working in a fast‑moving environment where no two days are the same and take pride in delivering exceptional customer service, we'd love to hear from you. Apply now!