Customer Operations Coordinator

Confidential; Bournemouth; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Annual leave 33 days

Company pension

Company sick pay

Career development and progression

Employee referral programme

Performance related salary reviews

Company events and team socials

Free flu jabs

Eye care vouchers

Monday to Friday working

Modern office environment

Job summary

Confidential in Bournemouth is seeking a Customer Operations Coordinator to deliver first-class service from enquiry to resolution. You will be the main contact for customers, coordinating appointments and working with engineers and internal teams to ensure a seamless experience.

The role requires at least two years in customer service or operations, strong communication, organisational skills, and proficiency with Microsoft Office and CRM systems.

Qualifications

• At least two years' experience within a customer service, customer support or operations role.
• Excellent communication and telephone skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive approach to problem solving.
• The ability to remain calm and professional in a busy environment.
• A positive, team focused attitude.
• Good IT skills, including Microsoft Office, and confidence using CRM systems.

Responsibilities

• Respond to customer enquiries via telephone and email.
• Deliver a professional and friendly customer experience.
• Coordinate appointments and schedule engineers where required.
• Manage customer cases from enquiry through to resolution.
• Keep customers updated throughout the process.
• Liaise with internal departments to resolve queries efficiently.
• Support customers with technical and operational enquiries.
• Build strong relationships with customers and contractors.
• Maintain accurate records using the company's CRM system.

Skills

Customer service

Communication skills

Organisational skills

Problem solving

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Customer Operations Coordinator

Location: Bournemouth
Salary: 28,000 to 31,000 per annum
Job Type: Full Time Permanent

About the Role

TeamJobs are recruiting for a Customer Service Executive to join a well established and growing business based in Bournemouth.

This is an excellent opportunity for someone who enjoys delivering exceptional customer service in a fast paced environment. You'll be responsible for supporting customers throughout their journey, managing enquiries, coordinating appointments and working closely with internal teams to ensure a seamless customer experience.

Benefits

• - 28,000 to 31,000 per annum
• - 33 days annual leave including Bank Holidays
• - Company pension
• - Company sick pay
• - Career development and progression opportunities
• - Employee referral programme
• - Performance related salary reviews
• - Company events and team socials
• - Free flu jabs
• - Eye care vouchers
• - Monday to Friday working
• - Modern office environment

The Role

As a Customer Service Executive, you will be the main point of contact for customers, ensuring they receive a first class service from enquiry through to resolution. You'll liaise with customers, engineers and internal teams to coordinate appointments, resolve issues and keep customers informed every step of the way.

Key Responsibilities

• - Respond to customer enquiries via telephone and email.
• - Deliver a professional and friendly customer experience.
• - Coordinate appointments and schedule engineers where required.
• - Manage customer cases from enquiry through to resolution.
• - Keep customers updated throughout the process.
• - Liaise with internal departments to resolve queries efficiently.
• - Support customers with technical and operational enquiries.
• - Build strong relationships with customers and contractors.
• - Maintain accurate records using the company's CRM system.

About You

We're looking for someone who has:

• - At least two years' experience within a customer service, customer support or operations role.
• - Excellent communication and telephone skills.
• - Strong organisational skills with the ability to manage multiple priorities.
• - A proactive approach to problem solving.
• - The ability to remain calm and professional in a busy environment.
• - A positive, team focused attitude.
• - Good IT skills, including Microsoft Office, and confidence using CRM systems.

If you're looking to join a growing business where you can develop your career and make a real difference to the customer experience, we'd love to hear from you.