Customer Service and Business Development Coordinator

Premier Work Support; Essex; On-site; GBP 21,000 - 28,000; Full time

Job summary

Premier Work Support is seeking a proactive Customer Service & Business Development Coordinator for their Basildon-based client. The role focuses on managing quotations, lead identification, and maintaining strong customer communications while providing sales support and cross-department training.

The successful candidate will join a growing team, receive full training, and have opportunities for development and internal progression. Hours are Monday to Friday, 9am–5pm.

Qualifications

• Previous customer service experience.
• Strong written and verbal communication skills.
• Organised with good attention to detail.
• Confident using Microsoft Office and spreadsheets.
• Proactive approach with an interest in business development.
• Enthusiastic, motivated and seeking a long-term career.

Responsibilities

• Manage customer quotations and follow up on pricing opportunities.
• Maintain communication with customers via email and telephone.
• Manage a shared mailbox, allocate enquiries, and ensure timely action while delivering high levels of service.
• Identify potential customer leads to help grow the client base.
• Create customer rate cards and maintain client-specific spreadsheets.
• Assist with admin and sales support activities.
• Cross-train with other departments to provide cover during holidays and develop broader business understanding.

Skills

Customer service

Communication

Organised

Spreadsheets

Business development

Proactive

Tools

Microsoft Office

Job description

Premier Work Support are currently working alongside their client based in Basildon who are looking for an enthusiastic and career-focused permanent Customer Service & Business Development Coordinator to join the growing team.

This role would suit someone with strong customer service experience who enjoys building relationships and supporting business growth.

The successful candidate will be responsible for managing customer quotations, following up on pricing opportunities, and maintaining communication with customers via email and telephone. They will also manage a shared mailbox, ensuring enquiries are allocated and actioned efficiently while delivering a high level of customer service.

In addition, the role will support management with identifying potential customer leads to help grow our client base. Responsibilities will include creating customer rate cards, maintaining client-specific spreadsheets, and assisting with various administrative and sales support activities.

Cross-training with other departments will be required to provide support during holiday periods and to develop a broader understanding of the business. Full training will be provided for all aspects of the role.

Key skills required:

• Previous customer service experience.
• Strong communication skills, both written and verbal.
• Organised with good attention to detail.
• Confident using Microsoft Office and spreadsheets.
• Proactive approach with an interest in business development.
• Enthusiastic, motivated, and looking to build a long-term career.

This position offers excellent development opportunities for the right individual, with a strong focus on training, growth, and internal progression.

Hours are Monday to Friday 9am to 5pm