Customer Service & Development Coordinator

Lori Walsh Recruitment; Basildon; On-site; GBP 22,000 - 30,000; Full time

Job summary

Lori Walsh Recruitment is seeking a Customer Service & Development Coordinator for our Basildon office. You will manage quotations, follow up pricing, maintain communication with customers by email and phone, and support business growth through lead generation and cross-department collaboration.

The role offers full training and development opportunities in shipping and logistics, with exposure to rate cards, client spreadsheets, and sales support activities.

Qualifications

• Strong communication skills, both written and verbal.
• Organised with good attention to detail.
• Confident using Microsoft Office and spreadsheets.
• Proactive approach with an interest in business development.
• Enthusiastic, motivated, and looking to build a long-term career.
• Ideally are looking for some experience of the shipping and Logistics sector, but would consider someone from outside of this sector.

Responsibilities

• Responsible for managing customer quotations.
• Following up on pricing opportunities
• Maintaining communication with customers via email and telephone.
• Manage a shared mailbox
• Ensure enquiries are allocated and actioned efficiently while delivering a high level of customer service.
• Creating customer rate cards
• Maintaining client-specific spreadsheets
• Assisting with various administrative and sales support activities.
• Identify potential customer leads to help grow our client base.
• Cross-training with other departments to provide cover during holidays and broaden business understanding.

Skills

Communication skills

Organized

Microsoft Office

Proactive

Customer relations

Tools

Microsoft Office

Job description

Customer Service & Development Coordinator

Full time | Lori Walsh Recruitment | United Kingdom

Posted On 10/13/2026

Job Information

Work Experience 1-3 years

City Basildon

Province Essex

Postal Code SS14

Job Description

Our clients are an established freight forwarders who are looking for an enthusiastic and career-focused Customer Service & Development Coordinator to join their growing team for their Basildon office. This role would suit someone with strong customer service experience who enjoys building relationships and supporting business growth.

Duties will include:

• Responsible for managing customer quotations,
• Following up on pricing opportunities
• Maintaining communication with customers via email and telephone.
• Manage a shared mailbox
• Ensure enquiries are allocated and actioned efficiently while delivering a high level of customer service.
• Creating customer rate cards,
• Maintaining client-specific spreadsheets,
• Assisting with various administrative and sales support activities.
• In addition, the role will support management with identifying potential customer leads to help grow our client base.
• Cross-training with other departments will be required to provide support during holiday periods and to develop a broader understanding of the business.
• Full training will be provided for all aspects of the role.

Requirements

Requirements

• Strong communication skills, both written and verbal.
• Organised with good attention to detail.
• Confident using Microsoft Office and spreadsheets.
• Proactive approach with an interest in business development.
• Enthusiastic, motivated, and looking to build a long-term career.
• Ideally are looking for some experience of the shipping and Logistics sector, but would consider someone from outside of this sector.

This position offers excellent development opportunities for the right individual, with a strong focus on training, growth, and internal progression.