Sales Support Coordinator

JDR Recruitment; Preston; On-site; GBP 24,000 - 30,000; Full time

Job summary

JDR Recruitment Ltd is seeking a Sales Support Coordinator on-site in the UK. You will manage sales orders, advise on products, and work with production, logistics and the warehouse to ensure timely delivery. The role demands accurate data handling, stock updates, and effective communication with clients and internal teams.

You will use SAP and Excel daily, calculate production requirements, and provide quotations while delivering excellent customer service in a busy manufacturing environment.

Qualifications

• Must have at least 3 years of office experience in a customer-facing role.
• Must have full Right to Work in the UK.
• Proficient in SAP and Excel usage for order processing and reporting.
• Monday–Friday, 37.5 hours, on-site role.

Responsibilities

• Taking customer orders from clients.
• Providing advice on products and stock availability.
• Calculating exact production requirements from customer specifications.
• Providing quotations to new and existing clients.
• Updating clients with stock and dispatch information.
• Liaising with Production, Warehouse and Logistics.
• Using SAP and Excel for order processing and data entry.
• Handling queries and resolving complaints.
• Communicating with staff and management to ensure smooth operations.
• Ensuring procedures are followed and service is delivered efficiently.

Skills

Customer experience

Interpersonal skills

Attention to detail

Mathematical skills

English proficiency

Tools

SAP

Excel

Job description

Must have full Right to Work in the UK. This role is based ONSITE (NOT HYBRID)

Must minimum of 3 years Office Experience in a Customer Role.

Monday - Friday 37.5 (8.30 - 5) FULL TIME POSITION

We are looking for Sales Support Coordinator to join our ever expanding manufacturing Client. You will work in the Sales Administration department that are responsible for Sales Order taking from all clients through to the delivery of goods and associated queries thereafter.

Not only will you be dealing with the exact requirements and advising on stock availability as well as liaising with production for timescales to produce the items. You will have to calculate measurements, update the SAP system through to working with logistics for timely delivery. A key part of the Role will be resolving issues and updating clients as well as resolving the many after sales queries.

This is a very busy role where you will learn about the products in niche industry who supply to key commercial industries.

What you will be doing:

• Taking Customer Orders
• Providing advice on products
• Calculating and taking exact requirements for the production team
• Provide Quotations to new and existing clients
• Constantly updating clients with stock and dispatch information
• Liaising internally with Production, Warehouse and Logistics
• Use SAP and Excel
• Handle all queries and complaints and resolve
• Communicate with all staff and management
• Ensure Procedures are followed
• Play a key part in the team to delivery the best possible service

Skills and Knowledge:

• Excellent inter personnel skills
• Strong Customer experience
• SAP
• Excel
• Be able to remain calm and committed in delivering excellent service
• Attention to detail
• Good mathematical skills
• Good English Written and Oral Skills

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected. JDR Recruitment Ltd is acting as an Employment Business in relation to this vacancy.