Customer Service/Sales Support

Confidential; Uxbridge; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

10% annual bonus

Hybrid working (3 days in office)

Pension

On-site parking

Company events

Job summary

Confidential in the Uxbridge area is seeking a Customer Services & Sales Support Representative to join a small, friendly team. The role offers hybrid working (office-based 3 days) with a salary of £26,000–£30,000 plus a 10% annual bonus and a supportive, growth-focused environment.

You will handle customer enquiries via phone and email, process orders, manage returns, and liaise with suppliers to keep customers informed. A proactive, customer-first approach is essential.

Qualifications

• Previous customer service experience in a commercial environment.
• Excellent written and verbal communication, ability to write professional emails.
• Strong organisational skills and ability to manage multiple priorities.
• Good IT skills and confidence using business systems.
• Sales support or order processing experience is advantageous.
• Knowledge of technical products (networking, POS, Auto-ID) beneficial.

Responsibilities

• Provide professional support to customers via telephone and email.
• Process customer orders, enquiries and sales support requests accurately.
• Manage returns, replacement orders, refunds and exchanges.
• Resolve customer issues quickly, offering practical solutions.
• Investigate and respond to customer complaints, ensuring a positive outcome.
• Liaise with suppliers, logistics partners and internal departments to keep customers updated.
• Escalate recurring issues and help identify improvements to service.
• Produce clear, professional email correspondence and maintain accurate customer records.

Skills

Customer service

Communication

Organizational skills

IT skills

Sales support

Problem solving

Email/Phone support

Job description

Customer Services & Sales Support Representative

Job Type: Permanent, Full Time
Salary: £26,000 - £30,000 per annum, depending on experience, plus 10% annual bonus
Location: Uxbridge area (hybrid)
Hours: Monday to Friday

Are you passionate about delivering outstanding customer service and looking to join a friendly, supportive business where your contribution really matters?

We are recruiting on behalf of our client, a successful company, for a Customer Services & Sales Support Representative. This is an excellent opportunity to join a small, family-friendly team where you'll enjoy a varied role, genuine responsibility and the chance to build a long-term career within a collaborative working environment.

Working closely with customers, suppliers and colleagues, you'll play a key role in ensuring enquiries, orders and after-sales support are handled efficiently while maintaining the highest levels of customer service.

Why Join?

• Salary of £26,000 - £30,000, depending on experience.
• 10% annual performance bonus.
• Be part of a small, welcoming and family-friendly team.
• Excellent company benefits including pension, hybrid working- 3 days in the office, company events and on-site parking.

The Role

• Provide professional support to customers via telephone and email.
• Process customer orders, enquiries and sales support requests accurately.
• Manage returns, replacement orders, refunds and exchanges.
• Resolve customer issues quickly, offering practical solutions where required.
• Investigate and respond to customer complaints, ensuring a positive outcome.
• Liaise with suppliers, logistics partners and internal departments to keep customers updated.
• Escalate recurring issues and help identify improvements to service.
• Produce clear, professional email correspondence and maintain accurate customer records.

The Ideal Customer Services & Sales Support Representative Will Have

• Previous customer service experience within a commercial business environment is essential.
• Excellent written and verbal communication skills, with the ability to compose professional emails independently.
• Strong organisational skills and the ability to manage multiple priorities.
• Good IT skills and confidence using business systems.
• A positive, proactive and customer-focused approach.
• Experience in a sales support or order processing environment would be advantageous.
• Knowledge of technical products such as networking, point-of-sale, Auto-ID or similar equipment would be beneficial but is not essential.

This role would suit someone who enjoys building relationships, solving problems and working as part of a close‑