Customer Service Agent - Part-time

Top Level Promotions; Oxford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading company in Oxford is seeking a part-time Customer Service Agent to enhance customer satisfaction. This role involves assisting customers through various channels, resolving queries, and maintaining product knowledge to provide effective solutions. Ideal candidates should have good communication skills, problem-solving abilities, and experience in customer service.

Benefits

Competitive pay

Comprehensive benefits package

Opportunities for growth

Employee discounts

Qualifications

• Previous customer service experience is beneficial.
• High school diploma or equivalent required.

Responsibilities

• Provide exceptional service to customers via phone, email, and chat.
• Effectively handle and resolve customer issues or complaints.
• Maintain accurate logs of all customer interactions.

Skills

Communication

Problem Solving

Organizational Skills

Attention to Detail

Patience

Education

High school diploma or equivalent

College degree

Tools

Customer service software

CRM tools

Microsoft Office Suite

Job description

Social network you want to login/join with:

Customer Service Agent - Part-time, Oxford

col-narrow-left

Client:

Top Level Promotions

Location:

Oxford, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

e2d9c6007772

Job Views:

4

Posted:

30.06.2025

Expiry Date:

14.08.2025

col-wide

Job Description:

Job Title: Customer Service Agent

Department: Customer Service

Reports To: Customer Service Manager

Job Type: Part-Time

Compensation: $21.00 per hour

Job Overview:

We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.

Key Responsibilities:

• Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.
  
• Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.
  
• Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.
  
• Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.
  
• Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.
  
• Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.
  
• Customer Feedback: Collect feedback to help identify opportunities for service improvements and escalate issues when necessary.
  
• Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.
  

Qualifications:

• Education: High school diploma or equivalent required; college degree is a plus.
  
• Experience: Previous customer service experience or similar roles is beneficial.
  

Skills:

• Strong verbal and written communication skills.
  
• Excellent problem-solving and analytical abilities.
  
• Patience and professionalism in handling challenging situations.
  
• Strong organizational skills and attention to detail.
  
• Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
  
• Ability to manage multiple tasks in a fast-paced setting.
  

What We Offer:

• Competitive pay and a comprehensive benefits package.
  
• Opportunities for growth and career development.
  
• A supportive and collaborative team environment.
  
• Employee discounts on company products and services.
  

How to Apply:

Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.