Customer Service Agent

Swissport; Liverpool; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading provider of aviation services is seeking a Customer Service Agent at Liverpool John Lennon Airport. This part-time role requires providing exceptional service to passengers, assisting with check-ins, and resolving inquiries. Ideal candidates should have experience in customer service and excellent communication skills. Flexibility to work various shifts is essential. Benefits include comprehensive training and development programs, onsite parking, and career advancement opportunities.

Benefits

Employee Assistance Programme

Comprehensive training and development programmes

Free onsite parking

Retirement savings plan

Career advancement opportunities

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules and baggage policies.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient operations.
• Resolve passenger concerns and complaints in a timely manner, demonstrating empathy.
• Perform administrative tasks, including data entry, documentation, and reporting.
• Ensure deployment of environmental processes as referred to in the QHSE Manual.

Skills

Prior experience in customer service

Excellent communication skills

Ability to work in a fast-paced environment

Flexibility to work various shifts

Problem-solving abilities

Attention to detail

Job description

Job Title

Customer Service Agent

Job Information

Company: Swissport

Location: Liverpool John Lennon Airport

Contract Type: Part Time

Hours: 25 hours per week, Monday – Sunday (shift work)

Salary: £12.41 per hour

About the company

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the role

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check‑in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.
• Ensure deployment of environmental processes and procedures as referred to in the QHSE Manual.

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast‑paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem‑solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Benefits

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work.
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Seniority Level

• Entry level

Employment Type

• Part-time

Job Function

• Other

Industry

• Airlines and Aviation

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.