Customer Service Agent – Contact Centre (3-Month FTC)

Marston Holdings Limited; Rochdale; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free on-site parking facilities

Pension scheme

Competitive annual leave

Enhanced maternity/paternity packages

Staff benefits: discounts on shopping,

Job summary

Marston Holdings Ltd is seeking friendly Customer Service Agents to join the Rochdale contact centre on a full-time fixed-term contract. The role runs 37.5 hours per week with shifts Monday–Friday, 10am–6pm, and a three-month FTC.

You will handle inbound calls, process payments, assist with applications, and manage account queries in a supportive team environment. Ideal candidates have experience resolving difficult customer situations, excellent communication, solid organisation, and

Qualifications

• Experience handling and resolving challenging customer situations.
• Excellent communication and listening skills.
• Strong organisational and time management abilities.
• Confident using Microsoft Office applications.
• A professional and friendly phone manner.
• Able to work independently as well as part of a team.

Responsibilities

• Handling inbound customer calls.
• Taking and processing payments accurately.
• Supporting customers with applications and account queries.
• Updating customer records using internal systems.

Skills

Customer service

Communication

Time management

Microsoft Office

Teamwork

Phone etiquette

Tools

Microsoft Office

Job description

Marston Holdings Ltd is seeking friendly Customer Service Agents to join the Rochdale contact centre on a full-time fixed-term contract. The role runs 37.5 hours per week with shifts Monday–Friday, 10am–6pm, and a three-month FTC.

You will handle inbound calls, process payments, assist with applications, and manage account queries in a supportive team environment. Ideal candidates have experience resolving difficult customer situations, excellent communication, solid organisation, and