Customer Service Agent - Part Time

Marston Holdings Limited; Castleton; On-site; GBP 9,400 - 13,000; Part time

Benefits offered by this job

Free on-site parking facilities

Pension scheme

Staff discounts on shopping, travel,Le

Enhanced maternity/paternity packages

Supportive team

Job summary

Marston Holdings Ltd is seeking a Customer Service Agent in Rochdale for a part-time fixed-term role (3 months). You will handle inbound calls, process payments, assist with applications and respond to queries with empathy, while working 4 hours daily across mornings or evenings.

The role offers on-site work, full team support, and opportunities to gain contact centre experience in a values-driven environment.

Qualifications

• Experience handling and resolving challenging customer situations.
• Excellent communication and listening skills.
• Strong organisational and time management abilities.
• Confident using Microsoft Office applications.
• A professional and friendly phone manner.
• Able to work independently as well as part of a team.

Responsibilities

• Handling inbound customer calls
• Taking and processing payments accurately
• Supporting customers with applications and account queries
• Managing sensitive or difficult conversations with confidence and empathy
• Updating customer records using internal systems

Skills

Customer service

Problem solving

Communication

Time management

MS Office

Phone etiquette

Team player

Tools

MS Office

Job description

Customer Service Agent – Contact Centre
Location: Rochdale

Part Time – Fixed Term (3Months)

Marston Holdings Ltd is looking for friendly, motivated Customer Service Agents to join our growing Contact Centre team in Oldham. If you enjoy helping people, solving problems, and delivering great service, this could be the perfect role for you.

As aCustomer Service Agent, you will play a vital role in supporting customers and guiding them towards the right solutions. You’ll handle inbound calls, process payments, assist with applications, and respond to a wide range of queries in a professional and empathetic manner.

This is a part-time 20hours per week, fixed-term role for 3months.

You will be working 4 hours per day, Monday to Friday, on fixed shifts: either morning (8am–12pm) or afternoon (4pm–8pm).

This is a great opportunity to gain valuable contact centre experience while being part of a supportive team.

What You Will Be Doing:

• Handling inbound customer calls
• Taking and processing payments accurately
• Supporting customers with applications and account queries
• Managing sensitive or difficult conversations with confidence and empathy
• Updating customer records using internal systems

What We Are Looking For:

• Experience handling and resolving challenging customer situations
• Excellent communication and listening skills
• Strong organisational and time management abilities
• Confident using Microsoft Office applications
• A professional and friendly phone manner
• Able to work independently as well as part of a team

What’s in It for You?

• Free on-site parking facilities
• Supportive, dynamic and friendly team
• Competitive annual leave
• Enhanced maternity/paternity packages(eligibility criteria apply)
• Pension scheme
• Access to a suite ofstaff benefits: discounts on shopping, travel, leisure and wellbeing
• A values-driven team whereinclusion, fairness, and integrityaren’t just buzzwords

Who We Are:

Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built aroundpositive outcomes for people and communities. With5,000+ employeesand a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.

We are proud to be anequal opportunity employer–we welcome applicants from all backgrounds and walks of life.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition the post holder is expected to keep the Company updated if their personal circumstances change.

INDC