Customer Service Administrator - 3-Month Temp (Immediate Start)

Search Consultancy LTD; Middleton; On-site; GBP 11,000 - 18,000; Full time

Job summary

Search Consultancy LTD is seeking a Customer Service Administrator to join a busy customer experience team in Middleton. This temporary 3-month contract offers an immediate start with potential extension or permanent opportunities for the right candidate.

You will handle customer enquiries, support administrative processes, and ensure customers receive excellent service throughout their journey, working Monday to Friday, 9:00am to 5:30pm.

Qualifications

• Experience in customer service or administration.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• Proficient with Microsoft Office applications.
• High attention to detail and accuracy.
• Able to work in a fast-paced environment.
• Positive, proactive, customer-focused.
• Comfortable working independently and in a team.

Responsibilities

• Provide excellent customer service via inbound and outbound channels.
• Handle customer enquiries and administrative requests efficiently.
• Support the wider team with day-to-day administrative duties.
• Work towards individual and team KPI targets.
• Resolve customer issues accurately within agreed timescales.
• Prioritise workloads to maintain service levels and efficiency.
• Assist with managing records and update internal systems.
• Identify trends to support continuous improvement.
• Collaborate across the department to deliver a positive customer experience.
• Drive a right-first-time approach to minimise repeat contacts.

Skills

Customer service

Administration

Communication

IT proficiency

Attention to detail

Organisational skills

Team player

Independent worker

Microsoft Office

Tools

Microsoft Office

Job description

Search Consultancy LTD is seeking a Customer Service Administrator to join a busy customer experience team in Middleton. This temporary 3-month contract offers an immediate start with potential extension or permanent opportunities for the right candidate.

You will handle customer enquiries, support administrative processes, and ensure customers receive excellent service throughout their journey, working Monday to Friday, 9:00am to 5:30pm.