Hybrid Member Services Agent (6-Month FTC)

ClearCourse; Telford; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Hybrid work (3 days home, 2 in office)

Training in Telford office

Job summary

ClearCourse is seeking a customer service focused administrator for a 6‑month FTC in Telford. The hybrid role offers 37.5 hours per week, with 3 days from home and 2 days in the town centre office near the train station.

You will handle member enquiries, process payments, update records, and support a telephone campaign for renewals, averaging 25+ calls per hour while maintaining accuracy and friendly service.

Training will be provided in the Telford office, with hours 9am–5:30pm.

Qualifications

• Strong phone communication and customer service experience.
• Experience with Excel, data entry, and paying over the phone.
• Attention to detail and ability to handle multiple tasks.

Responsibilities

• Answer member enquiries via phone and email.
• Process payments and update member records.
• Assist with post, mailings, and despatch of correspondence.
• Support a telephone campaign relating to renewals.
• Make 25+ calls per hour with a personable approach.
• Describe any data changes and escalate when needed.
• Train in the Telford office and work hybrid schedule.

Skills

Phone communication

Office administration

Customer service

Excel

Card payments over the phone

Tools

Excel

Job description

ClearCourse is seeking a customer service focused administrator for a 6‑month FTC in Telford. The hybrid role offers 37.5 hours per week, with 3 days from home and 2 days in the town centre office near the train station.

You will handle member enquiries, process payments, update records, and support a telephone campaign for renewals, averaging 25+ calls per hour while maintaining accuracy and friendly service.

Training will be provided in the Telford office, with hours 9am–5:30pm.