Part-Time Customer Service Agent – Payments & Support

Marston Holdings Limited; Castleton; On-site; GBP 9,400 - 13,000; Part time

Benefits offered by this job

Free on-site parking facilities

Pension scheme

Staff discounts on shopping, travel,Le

Enhanced maternity/paternity packages

Supportive team

Job summary

Marston Holdings Ltd is seeking a Customer Service Agent in Rochdale for a part-time fixed-term role (3 months). You will handle inbound calls, process payments, assist with applications and respond to queries with empathy, while working 4 hours daily across mornings or evenings.

The role offers on-site work, full team support, and opportunities to gain contact centre experience in a values-driven environment.

Qualifications

• Experience handling and resolving challenging customer situations.
• Excellent communication and listening skills.
• Strong organisational and time management abilities.
• Confident using Microsoft Office applications.
• A professional and friendly phone manner.
• Able to work independently as well as part of a team.

Responsibilities

• Handling inbound customer calls
• Taking and processing payments accurately
• Supporting customers with applications and account queries
• Managing sensitive or difficult conversations with confidence and empathy
• Updating customer records using internal systems

Skills

Customer service

Problem solving

Communication

Time management

MS Office

Phone etiquette

Team player

Tools

MS Office

Job description

Marston Holdings Ltd is seeking a Customer Service Agent in Rochdale for a part-time fixed-term role (3 months). You will handle inbound calls, process payments, assist with applications and respond to queries with empathy, while working 4 hours daily across mornings or evenings.

The role offers on-site work, full team support, and opportunities to gain contact centre experience in a values-driven environment.