Customer Service Agent

ClearCourse; Oakengates; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

ClearCourse is seeking a proactive administrator for a 6-month fixed-term contract. The role offers hybrid working: 3 days from home and 2 days in our Telford office near the town centre and train station, with standard hours 9am–5:30pm.

You will handle member enquiries, process payments, update records and support renewals campaigns. Training will be provided in Telford; expect strong phone-based customer service and data entry tasks.

Qualifications

• Office admin or customer service experience.
• Proficient in Excel.
• Excellent communication and phone skills.
• Detail oriented and personable.

Responsibilities

• Deal with member enquiries and requests.
• Handle inbound calls, respond to emails, process payments and update member records.
• Assist with incoming post and despatch of member correspondence.
• Assist with a telephone campaign relating to member renewals.
• Make 25+ calls per hour to create a personable experience.
• Leave voicemails for unanswered calls and escalate issues to supervisor.
• Update contact numbers, addresses and emails; note invalid numbers.
• Receive training in our Telford office; work hybrid 2 days in office per week.

Skills

Customer service

Telephone handling

Communication

Attention to detail

Tools

Excel

Job description

Advert for FTC – 6 months (IMechE)
This is a hybrid, full-time role working 37.5 hours per week. You will have the opportunity to work 3 days per week from home and 2 days in our Telford office close to the town centre and train station.

Our office hours are 9am-5.30pm.
Do you enjoy speaking on the phone to customers and have great communication skills? Are you an efficient and motivated individual with prior office admin/ office customer service experience? If yes, then you may have found the best way to earn an income whilst enjoying what you do.

We are a specialist supplier of membership software and services to a wide range of clients predominantly in the Not-for-profit sector. We specialize in systems for Trade Unions, Professional Institutions, Sporting Bodies, and Charities ranging from 1,000 to 1.5 million members. We are part of a bigger company ClearCourse, which has offices all around the UK and globally. This role will consist of but not be limited to the following duties:

Requirements

• Dealing with members enquiries and requests
• Handling inbound calls, responding to emails, processing payments and updating member records
• Assisting with incoming post and despatch of member correspondence
• Assisting with a telephone campaign, relating to members renewals.
• 25+ calls per hour - creating a personable and engaging experience
• Leaving voicemails for anyone who have not answered
• Updating held contact numbers, addresses, email details and noting of any invalid number (escalating to supervisor)
• Training in our Telford office
• Hybrid 2 days per week in office

Benefits

The ideal person for this role will be:

• Highly detail orientated
• Personable and comfortable over the phone
• Excellent communication skills
• Previous experience using Excel
• Previous experience in taking card payments over the phone.