Customer Service Agent

Marston Holdings Limited; Rochdale; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free on-site parking facilities

Pension scheme

Competitive annual leave

Enhanced maternity/paternity packages

Staff benefits: discounts on shopping,

Job summary

Marston Holdings Ltd is seeking friendly Customer Service Agents to join the Rochdale contact centre on a full-time fixed-term contract. The role runs 37.5 hours per week with shifts Monday–Friday, 10am–6pm, and a three-month FTC.

You will handle inbound calls, process payments, assist with applications, and manage account queries in a supportive team environment. Ideal candidates have experience resolving difficult customer situations, excellent communication, solid organisation, and

Qualifications

• Experience handling and resolving challenging customer situations.
• Excellent communication and listening skills.
• Strong organisational and time management abilities.
• Confident using Microsoft Office applications.
• A professional and friendly phone manner.
• Able to work independently as well as part of a team.

Responsibilities

• Handling inbound customer calls.
• Taking and processing payments accurately.
• Supporting customers with applications and account queries.
• Updating customer records using internal systems.

Skills

Customer service

Communication

Time management

Microsoft Office

Teamwork

Phone etiquette

Tools

Microsoft Office

Job description

Marston Holdings Ltd is looking for friendly, motivated Customer Service Agents to join our growing Contact Centre team in Rochdale. If you enjoy helping people, solving problems, and delivering great service, this could be the perfect role for you.

Customer Service Agent – Contact Centre
Location: Rochdale

Full Time – Fixed Term (3Months)

This is a full time, 37,5 hours per week(working shifts Monday- Fridaybetween 10am - 6pm)

Fixed-term role for 3months.

This is a great opportunity to gain valuable contact centre experience while being part of a supportive team.

What You Will Be Doing:

• Handling inbound customer calls
• Taking and processing payments accurately
• Supporting customers with applications and account queries
• Managing sensitive or difficult conversations with confidence and empathy
• Updating customer records using internal systems

What We Are Looking For:

• Experience handling and resolving challenging customer situations
• Excellent communication and listening skills
• Strong organisational and time management abilities
• Confident using Microsoft Office applications
• A professional and friendly phone manner
• Able to work independently as well as part of a team

What’s in It for You?

• Free on-site parking facilities
• Supportive, dynamic and friendly team
• Competitive annual leave
• Enhanced maternity/paternity packages(eligibility criteria apply)
• Pension scheme
• Access to a suite ofstaff benefits: discounts on shopping, travel, leisure and wellbeing
• A values-driven team whereinclusion, fairness, and integrityaren’t just buzzwords

Who We Are:

Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built aroundpositive outcomes for people and communities. With5,000+ employeesand a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.

We are proud to be anequal opportunity employer–we welcome applicants from all backgrounds and walks of life.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition the post holder is expected to keep the Company updated if their personal circumstances change.