Customer Service Agent

ClearCourse; Telford; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Hybrid work (3 days home, 2 in office)

Training in Telford office

Job summary

ClearCourse is seeking a customer service focused administrator for a 6‑month FTC in Telford. The hybrid role offers 37.5 hours per week, with 3 days from home and 2 days in the town centre office near the train station.

You will handle member enquiries, process payments, update records, and support a telephone campaign for renewals, averaging 25+ calls per hour while maintaining accuracy and friendly service.

Training will be provided in the Telford office, with hours 9am–5:30pm.

Qualifications

• Strong phone communication and customer service experience.
• Experience with Excel, data entry, and paying over the phone.
• Attention to detail and ability to handle multiple tasks.

Responsibilities

• Answer member enquiries via phone and email.
• Process payments and update member records.
• Assist with post, mailings, and despatch of correspondence.
• Support a telephone campaign relating to renewals.
• Make 25+ calls per hour with a personable approach.
• Describe any data changes and escalate when needed.
• Train in the Telford office and work hybrid schedule.

Skills

Phone communication

Office administration

Customer service

Excel

Card payments over the phone

Tools

Excel

Job description

Advert for FTC – 6 months (IMechE)

This is a hybrid, full-time role working 37.5 hours per week. You will have the opportunity to work 3 days per week from home and 2 days in our Telford office close to the town centre and train station.

Our office hours are 9am-5.30pm.

Do you enjoy speaking on the phone to customers and have great communication skills? Are you an efficient and motivated individual with prior office admin/ office customer service experience? If yes, then you may have found the best way to earn an income whilst enjoying what you do.

We are a specialist supplier of membership software and services to a wide range of clients predominantly in the Not-for-profit sector. We specialize in systems for Trade Unions, Professional Institutions, Sporting Bodies, and Charities ranging from 1,000 to 1.5 million members. We are part of a bigger company ClearCourse, which has offices all around the UK and globally. This role will consist of but not be limited to the following duties:

• Dealing with members enquiries and requests
• Handling inbound calls, responding to emails, processing payments and updating member records
• Assisting with incoming post and despatch of member correspondence
• Assisting with a telephone campaign, relating to members renewals.
• 25+ calls per hour - creating a personable and engaging experience
• Leaving voicemails for anyone who have not answered
• Updating held contact numbers, addresses, email details and noting of any invalid number (escalating to supervisor)
• Training in our Telford office
• Hybrid 2 days per week in office

The ideal person for this role will be:

• Highly detail orientated
• Personable and comfortable over the phone
• Excellent communication skills
• Previous experience using Excel
• Previous experience in taking card payments over the phone.

If this sounds like the flexible, short term role you have been looking for