Customer Service Agent

Pertemps Bond; Coventry; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Pertemps Bond is recruiting a Customer Support Advisor in Coventry for a temp-to-perm role within a busy customer service team. You’ll be the first point of contact for customers, handling delivery and service enquiries with professionalism and a customer-first approach.

The role offers a hybrid working model, full training, and long-term career prospects. Shifts cover weekdays and weekends, with training enabling home-working after probation.

Qualifications

• Experience in a customer support or service role.
• Excellent verbal and written communication skills.
• Customer-focused approach with ability to adapt communication style.
• Strong organisational skills with multitasking ability.
• Attention to detail and professional attitude.

Responsibilities

• Handle customer enquiries in a courteous, friendly, and professional manner.
• Respond to enquiries relating to deliveries and services.
• Log and categorise customer interactions using internal systems.
• Complete customer verification and security checks.
• Triage customer queries and escalate complex issues to the Customer Support Specialist team.
• Take ownership of customer queries through to resolution.
• Work towards individual and team KPI targets.
• Attend team meetings and training sessions, contributing positively to the team.
• Promote and demonstrate the company’s core values.
• Be flexible and support the wider team with additional tasks as required by management.

Skills

Customer service experience

Communication skills

Organisational skills

Multitasking

Teamwork

Customer-focused

Tools

CRM software

Job description

Customer Support Advisor (Temp to Perm)

We’re recruiting on behalf of our client for a Customer Support Advisor to join their busy and friendly customer service team in Coventry. This is an excellent temp-to-perm opportunity for someone who enjoys helping customers, solving problems, and delivering outstanding service.

Salary for this position will be starting at £29,000 working on a rota basis in a busy and friendly team. There is the requirement to be flexible, the company phone lines are open 7 days a week. Weekday shifts are between 7am and 7pm with weekends being typically 7am till 3pm which, once trained, are worked from home.

The company offers fantastic benefits including a hybrid working model.

The Role

As a Customer Support Advisor, you’ll be the first point of contact for customers, providing support with delivery and service enquiries. You’ll play a key role in ensuring every customer receives a professional, efficient, and positive experience.

Key Responsibilities

• Handle customer enquiries in a courteous, friendly, and professional manner.
• Respond to enquiries relating to deliveries and services.
• Accurately log and categorise customer interactions using internal systems.
• Complete customer verification and security checks.
• Triage customer queries and elevate complex issues to the Customer Support Specialist team where appropriate.
• Take ownership of customer queries through to resolution.
• Work towards individual and team KPI targets.
• Attend team meetings and training sessions, contributing positively to the team.
• Promote and demonstrate the company’s core values.
• Be flexible and support the wider team with additional tasks as required by management.

Person Specification

• Proven experience in a customer support or customer service role, or experience as a Client Service Representative.
• Excellent verbal and written communication skills.
• A customer-focused approach with the ability to adapt your communication style to suit different customers.
• Strong organisational skills with the ability to multitask, prioritise workloads, and manage time effectively.
• Excellent attention to detail.
• A professional, flexible, driven, and positive attitude.
• The ability to remain organised and self-disciplined while working under pressure.
• A collaborative approach and the ability to work effectively as part of a team.

What’s on Offer

• Temp-to-perm opportunity with long-term career prospects.
• Full training provided.
• Friendly and supportive working environment.
• Opportunity to develop your customer service skills within a growing business.