Customer Service Advisor

Kpi-Recruiting-Ltd; Crewe; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Holiday allowance

Benefits package

Annual bonus

Hybrid working

Job summary

KPI-Recruiting-Ltd in Crewe is recruiting a Customer Service Advisor on a 12-month contract. The role focuses on delivering exceptional support across multiple channels, handling enquiries with empathy and accuracy to maintain high service standards.

This hybrid position offers a mix of home and office work, with opportunities to develop customer service and operational skills within a supportive team. You’ll work to protect data and achieve customer-focused outcomes.

Qualifications

• An excellent communicator with strong written and verbal skills.
• Customer-focused, compassionate, and solution-oriented.
• Highly organised with strong attention to detail.
• Able to work effectively both independently and as part of a team.
• Comfortable working in a fast-paced environment with changing priorities.

Responsibilities

• Accurately assess and process customer claims, ensuring compliance with procedures.
• Deliver service across phone, email, live chat, post and social media.
• Maintain and update customer records accurately.
• Handle sensitive situations with empathy and professionalism.
• Support customers with policy closures and account enquiries.
• Promote use of digital services to enhance the customer experience.

Skills

Communication skills

Microsoft Office

Customer service

Job description

Customer Service Advisor

£26,650 per annum | Hybrid Working | Crewe | 12 -Month Contract

Are you passionate about delivering exceptional customer service and helping people when they need it most? We are seeking a Customer Service Advisor to join a dynamic and supportive operations team within a well-established organisation committed to providing outstanding customer experiences.

This hybrid opportunity offers the flexibility of home and office working, alongside the chance to develop your skills within a fast-paced and rewarding environment.

The Role

As a Customer Service Advisor, you will play a key role in supporting customers through a variety of interactions, ensuring every enquiry is handled efficiently, professionally, and with empathy.

Key Responsibilities

• Accurately assess and process customer claims, ensuring compliance with company procedures and fraud prevention measures.
• Deliver exceptional customer service across multiple channels, including telephone, email, live chat, post, and social media.
• Maintain and update customer records accurately and efficiently.
• Handle sensitive and vulnerable customer situations with empathy and professionalism.
• Support customers with policy closures and account-related enquiries.
• Promote and encourage the use of digital services to enhance the customer experience.
• Adhere to data protection regulations and promptly report any breaches or concerns.
• Achieve individual and team performance targets while maintaining high service standards.
• Collaborate with internal departments to resolve customer queries and improve service delivery.

About You

We are looking for someone who is:

• An excellent communicator with strong written and verbal skills.
• Customer-focused, compassionate, and solution-oriented.
• Highly organised with strong attention to detail.
• Able to work effectively both independently and as part of a team.
• Competent in Microsoft Office and general administrative tasks.
• Comfortable working in a fast-paced environment with changing priorities.

What's in It for You?

• Fantastic Holiday Allowence and Benifits Package
• Annual Bonus
• Hybrid working arrangement.
• Supportive and collaborative team environment.
• Opportunity to develop valuable customer service and operational experience.
• A rewarding role where you can make a genuine difference to customers.