Customer Service Advisor

Michael Page; Guildford; On-site; GBP 27,000 - 33,000; Full time

Job summary

Michael Page is seeking a Customer Service Advisor in Guildford to provide exceptional support to clients, ensuring their needs are met efficiently and professionally. This role is perfect for individuals with strong communication skills who can manage queries in a fast-paced business services environment.

The position offers a competitive salary ranging from £27,000 to £33,000 per annum, opportunities for professional growth, and a supportive work environment for long-term career progression.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to manage customer queries in a fast-paced environment.
• Attention to detail and organisational skills.

Responsibilities

• Respond promptly to customer inquiries via various channels.
• Provide accurate information about products and services.
• Resolve customer complaints and escalate issues when necessary.

Skills

Strong communication skills

Problem-solving skills

Customer-focused mindset

Proficiency in computer systems

Attention to detail

Organisational skills

Job description

The Customer Service Advisor will provide exceptional support to clients, ensuring their needs are met efficiently and professionally. This role is ideal for someone with excellent communication skills and a strong ability to manage queries in a fast‑paced business services environment.

This position is within a respected organisation operating in the business services industry. The company prides itself on delivering high-quality solutions to its clients and fostering a professional work environment. It is part of a well‑established, medium‑size network with a strong reputation in the market.

Description

• Respond promptly to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products and services offered by the company.
• Resolve customer complaints and escalate issues when necessary.
• Maintain detailed and accurate records of customer interactions in the system.
• Collaborate with other departments to ensure seamless customer service delivery.
• Assist in identifying opportunities to improve customer satisfaction and processes.
• Meet performance targets and contribute to team goals.
• Stay updated on company policies and business services to provide informed assistance.

Profile

A successful Customer Service Advisor should have:

• Strong communication and problem‑solving skills.
• A customer‑focused mindset with a proactive approach to resolving issues.
• Proficiency in using computer systems and software for record‑keeping and communication.
• Ability to work effectively under pressure in a business services environment.
• Attention to detail and excellent organisational skills.
• A positive attitude and the ability to work both independently and as part of a team.

Job Offer

• A competitive salary ranging from £27,000 to £33,000 per annum.
• Opportunities for professional growth and development within the business services industry.
• A supportive and professional work environment.
• Potential for long‑term career progression within the company.