Customer Service & Sales Coordinator

Adecco; Coventry; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Competitive package

Free onsite parking

Career development opportunities

Job summary

Adecco is seeking a proactive Customer Service & Sales Coordinator to join the Coventry team on a full-time permanent basis. You will act as the main contact for customers and provide essential support to the commercial team, handling enquiries, orders and requests to ensure a smooth daily operation.

The role requires excellent organisational and communication skills, a professional customer-focused approach, good IT skills with Word, Excel and Outlook, and a full UK driving licence with own

Qualifications

• Proactive and organised Administrator with strong customer service focus.
• Able to act as a key point of contact for customers and support the commercial team.
• Experience in administration, customer service or sales support would be advantageous.

Responsibilities

• Provide administrative support to the sales and customer service teams.
• Handle customer enquiries via phone and email promptly and professionally.
• Prepare customer quotations and process orders accurately.
• Update and maintain CRM systems and internal databases.
• Liaise with production, logistics and other internal departments to meet customer requirements.
• Monitor order progress and communicate updates to customers.
• Assist with reporting and general office administration.
• Support ongoing business development and customer retention activities.

Skills

Organisational skills

Communication skills

Customer-focused approach

Multi-tasking

IT literacy

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

• Job Title: Customer Service & Sales Coordinator
• Location: Coventry
• Contract Type: Permanent
• Salary: £24,000 - £26,000
• Hours: Full Time
• Driving Licence Required: Yes
• Own Car: Yes

About the Role

We are seeking a proactive and organised Customer Service & Sales Coordinator to join our growing team. This is a varied role where you will act as a key point of contact for customers while providing essential support to the commercial team. You will play an important part in ensuring enquiries, orders and customer requests are handled efficiently, contributing to a positive customer experience and smooth day-to-day operations.

Key Responsibilities

• Providing administrative support to the sales and customer service teams
• Managing customer enquiries via phone and email in a professional and timely manner
• Preparing customer quotations and processing orders accurately
• Updating and maintaining CRM systems and internal databases
• Liaising with production, logistics and other internal departments to ensure customer requirements are met
• Monitoring order progress and communicating updates to customers
• Assisting with reporting and general office administration
• Supporting ongoing business development and customer retention activities

About You

• Excellent organisational skills with strong attention to detail
• Confident communication skills, both written and verbal
• A professional and customer-focused approach
• Good IT skills, including Microsoft Word, Excel and Outlook
• The ability to manage multiple tasks and prioritise workloads effectively
• Previous experience within an administration, customer service or sales support environment would be advantageous
• A full UK driving licence

Benefits

Competitive Package

• Salary from £24,000 + per annum
• Company benefits package
• Free onsite parking

Career Development

• Ongoing training and professional development opportunities
• Clear progression pathways within the business

Positive Working Environment

• Friendly and supportive team culture
• Collaborative workplace with long-term career prospects

Work-Life Balance

• Full-time permanent position
• Stable working hours with a well-established business

If you are a motivated administrator with strong customer service skills and enjoy working in a fast-paced environment, we'd love to hear from you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.