Customer Service Advisor - Coventry

Angard Recruitment; Brighton; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

12-week contract

Training provided

Job summary

Angard Staffing is recruiting for a Customer Service Advisor to join a Royal Mail contact centre in Coventry on a temporary 12-week basis. The role involves providing first-time solutions by phone and email, handling calls and complaints, and maintaining service quality within set handling times.

A mandatory three-week training program is required with no annual leave during training. The site operates around 37.5 hours per week, with shifts between 8:00 and 18:30, Monday to Saturday.

Qualifications

• Experience in customer service and contact centres.
• Ability to handle calls and emails within targets.
• Clear, effective communication in English.

Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints.
• Deliver service within agreed handling times and quality standards.

Skills

Customer service

Contact centre experience

English communication

Multitasking

Resilience

Job description

About The Role

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Coventry.

The aim of the role will be to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service. We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi-screen environment.

• Start date:05/10/2026
• Pay rate:£13.93 per hour
• Location:Parcelforce International Hub, Middlemarch Business Park, Siskin Parkway West, Coventry, CV3 4PF
• Contract: Temporary (12-week booking, with potential for extension)
• Hours: Around 37.5 hours per week, between the hours of 8:00am – 18:30pm Monday – Saturday (Saturday work is essential, you will get a random day off in the week)

Mandatory Training Requirement: Successful completion of a mandatory three-week training programme is required. Individuals can only be signed off to undertake live calls once they have successfully completed training and demonstrated the required level of competence. No annual leave is permitted during the three-week training period. Applicants must maintain the required standards of attendance, performance and behaviour throughout their assignment.

Key Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time

Required Skills/Experience

• Passion for delivering great customer experiences.Confidence in taking consecutive phone calls and handling complaints.
• Ability to prioritize and manage workloads.
• Flexible and adaptable to changing customer demands.
• Enthusiastic and responsive.
• Self-motivated, able to work independently or as part of a team.
• Ability to work under pressure and meet deadlines.
• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.
• Good level of spoken English and clear communication skills.

Desirable Qualities

• Proven record in a fast-paced customer service environment.
• Quick, accurate typist with high attention to detail.
• Ability to handle difficult complaints professionally and with resilience.
• Excellent telephone manner and telephony experience.
• Proficient in email, spreadsheet, and word processing software.
• Creative problem solver with a focus on resolution. Accurate and consistent data input.

Work Environment

• Inclusive and friendly atmosphere.
• Supportive team culture.

If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?