Customer Service Advisor

Oakley Recruitment Limited; Coventry; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hybrid working

Accrued holiday

Free onsite parking

Job summary

Oakley Recruitment Limited, based in Coventry, is seeking a Customer Service Advisor for a full-time ongoing temporary contract. You will handle customer calls and emails, understand needs, and provide solutions while following company policies.

The role offers hybrid working, with opportunities for permanent placement and a supportive team environment. Ideal candidates will have customer service experience, excellent communication, and strong attention to detail.

Qualifications

• Must be able to pass Credit and DBS check
• Experience in customer services or similar role
• Excellent written and verbal communication
• High attention to detail and strong organisational skills

Responsibilities

• Responding to customer calls and emails in a friendly, helpful manner
• Understanding customer needs and offering suitable solutions
• Following company policies and procedures
• Managing customer accounts, including upselling and retention opportunities
• Handling difficult enquiries professionally
• Staying up to date with products, systems, and processes to provide accurate information

Skills

Excellent written and verbal comms

High attention to detail

Strong organisational skills

Customer service experience

Job description

Are you a natural communicator and have experience in customer service?

Oakley Recruitment is working in partnership with an expanding organisation based in Coventry.

This is an excellent opportunity to join the team as a Customer Service Advisor on a full-time ongoing temporary contract.

Culture and Environment

You'll be part of a warm, supportive, and fast paced workplace that fosters a friendly, welcoming atmosphere. The modern, open-plan office provides a bright, engaging setting that encourages collaboration and open communication.

In addition, you'll benefit from a hybrid working model, giving you flexibility while still staying connected to the team and enjoying its shared energy and support.

Personality

If you are confident, professional and polished this role is a great opportunity for you.

Reward

• Strong potential for the role to become permanent
• Hybrid working
• Accrued holiday
• Free onsite parking
• A warm, supportive and collaborative team environment

Job Role

• Responding to customer calls and emails in a friendly, helpful manner
• Understanding customer needs and offering suitable solutions
• Following company policies and procedures
• Managing customer accounts, including upselling and retention opportunities
• Handling difficult enquiries professionally
• Staying up to date with products, systems, and processes to provide accurate information

Skills and experience

• Must be able to pass Credit and DBS check
• Experience in customer services or similar role
• Excellent written and verbal communication
• High attention to detail and strong organisational skills