Customer Support Advisor

The Best Connection; Coventry; On-site; GBP 19,000 - 22,000; Full time

Job summary

The Best Connection is recruiting a Customer Support Advisor for Coventry CV6. You will respond to customer queries, log interactions, verify customers, and strive to meet KPIs in a busy team. The role requires at least 12 months of customer service experience and strong communication skills.

37.5 hours per week, Monday to Friday with weekends on a rotation. Salary is £14.88 per hour, based in Coventry CV6.

Qualifications

• At least 12 months' experience in a similar customer service environment.
• Strong communication skills and customer-focused attitude.
• Able to multitask, prioritise and work under pressure.
• Organised and self-disciplined, with good attention to detail.
• Experience handling customer complaints or working in a B2B environment is desirable.

Responsibilities

• Respond to customer queries regarding deliveries and services
• Provide friendly and professional first-line customer support
• Accurately log and categorise customer interactions
• Carry out customer verification and security checks
• Identify and escape queries where required
• Work towards individual and team KPIs
• Attend regular training and team meetings
• Take ownership of customer queries and provide a high standard of service

Skills

Customer service

Strong communication

Multitasking

Attention to detail

Teamwork

B2B experience

Tools

MS Office

Job description

Customer Support Advisor - Coventry CV6

Pay: £14.88 per hour

We are currently recruiting for a Customer Support Advisor to join a busy customer support team based in Coventry CV6.

The Role:

• Respond to customer queries regarding deliveries and services
• Provide friendly and professional first-line customer support
• Accurately log and categorise customer interactions
• Carry out customer verification and security checks
• Identify and escape queries where required
• Work towards individual and team KPIs
• Attend regular training and team meetings
• Take ownership of customer queries and provide a high standard of service

Hours:

• 37.5 hours per week
• Monday to Friday
• Weekends worked on a rotational basis

About You:

• At least 12 months' experience in a similar customer service environment
• Strong communication skills
• Customer-focused with a professional and positive attitude
• Able to multitask, prioritise and work under pressure
• Good attention to detail
• Computer literate with knowledge of MS Office
• Organised and self-disciplined
• Able to work well as part of a team
• Experience handling customer complaints or working in a B2B environment is desirable

Location:

Location: Coventry, CV6

Pay: £14.88 per hour