Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct | Bradford

Banco Santander; Bradford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading global financial institution in Bradford is looking for passionate Customer Service Advisors to join the Homes Direct Servicing team. This full-time role offers a starting salary of £24,000, plus benefits including a £500 cash allowance, flexible working, and comprehensive health support. Applicants should be excellent communicators with strong numeracy skills and a dedication to customer satisfaction. Join us in transforming customer service in the banking sector.

Benefits

Annual cash allowance of £500

25 days holiday plus bank holidays

Voluntary healthcare benefits

8% salary contribution to pension

Company-funded death-in-service benefit

Wellbeing support

Global growth opportunities

Qualifications

• Required to have excellent verbal and written communication skills.
• Must possess extensive computer and numeracy skills.
• A passion for delivering outstanding customer service is essential.

Responsibilities

• Handle customer queries related to mortgages or loans.
• Encourage customers to utilize digital services.
• Identify vulnerabilities and potential fraud.

Skills

Excellent verbal communication

Written communication skills

Numeracy skills

Customer service orientation

Attention to detail

Adaptability to change

Job description

Customer Service Advisors Mortgage & Loans S1 Homes Direct Bradford

Country: United Kingdom

IT STARTS HERE

Santander is evolving from a global high‐impact brand into a technology‐driven organisation and our people are at the heart of this journey. Together we are driving a customer‐centric transformation that values bold thinking, innovation and the courage to challenge what’s possible.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and expect all professionals at all levels to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

The Difference You Make

Homes Direct (Servicing) is looking for Customer Service Advisors based out of Bradford. If you have a passion for customer service and are looking for a role which allows you to develop a career doing what you love then please read on.

We’re hiring full‐time Customer Service Advisors within our Homes Direct Servicing team in Glasgow with a starting package of £26,420; which is made up of a base salary of £24,000 along with an additional £500 flexible benefit and up to a £1,920 discretionary performance‐related bonus.

By joining our team you’ll benefit from the best of both worlds: the flexibility of a hybrid role and the advantages of being part of a collaborative office environment.

Responsibilities

• Handle customer and third‐party mortgage or loan queries and transactions over the phone. Once fully trained you may have the opportunity to support via Live Chat too.
• Inspire customers to embrace our digital evolution allowing them to choose how they interact with us.
• Keep our customers and the bank safe by identifying vulnerability and detecting potential fraud.
• Collate information accurately to solve customer queries at first point of contact.

Qualifications & Skills

• Excellent verbal and written communication skills – Required
• Extensive computer and numeracy skills having the ability to navigate multiple systems at once – Required
• A passion for delivering outstanding service, listening to customer needs and providing great outcomes – Required
• Excellent attention to detail ensuring policies, regulations and quality standards are followed – Preferred
• The ability to thrive in a fast‐paced environment and adapt to change – Preferred

Benefits

Starting salary of £24,000 plus a £500 annual cash allowance to spend on a great range of benefits.

25 days holiday plus bank holidays, which increases to 26 days after 5 years of service with the option to purchase up to 5 contractual days per year.

Voluntary healthcare benefits at discounted rates, including medical, dental and health assessments.

We contribute 8% of salary into your pension even if you don’t contribute yourself. You can opt to receive part of our contribution in cash.

Company‐funded death‐in‐service benefit, income protection insurance and discounted rates for additional life assurance and critical illness cover.

Share in Santander’s success by saving or investing in our share plans.

As a Santander UK employee you can request staff versions of our products like the Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts.

Competitive rewards that reflect the real impact you make and the value you bring.

Wellbeing support across physical, mental, social and financial pillars, with access to discounted gym and fitness, weekly online classes and mental health support.

Support for every life stage from menopause and pregnancy to parenthood and beyond with enhanced family leave, childcare options and tailored wellbeing support.

Time to give back through volunteering opportunities.

Global growth opportunities within our international network.

E‐EE Statement

At Santander we are proud to be an inclusive organisation that provides equal opportunities for everyone regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates.

Right to Work in the UK

Every individual must have the right to work in the UK to commence employment. If you require a working visa or permit this will not influence our decision. However, if you do not have a right to work or your visa is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

While we welcome applications knowing there may be no relocation package, Santander will pay the mandatory government fees for visa sponsorship. You may be liable for your own personal immigration and relocation costs.

How to Apply

If this sounds like a role you are interested in then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, reach out to us. We can provide copies of our application form in another format or additional assistance through email. You can contact us at ...