Customer Service Advisor- WFH

White Rock Commercial; Newcastle upon Tyne; Remote; GBP 40,000 - 60,000; Full time

Job summary

A client-focused company is seeking a Customer Service Advisor to work from home, preferably located in Newcastle. This full-time role involves engaging with customers, providing support, and ensuring a positive experience. Candidates require previous customer service experience and flexibility in working hours. A competitive hourly rate of £12.21 is offered, with paid training included.

Qualifications

• Must live in Newcastle.
• Experience in customer service roles is necessary.
• Ability to engage and assist customers professionally.

Responsibilities

• Build rapport with customers in a consultative manner.
• Listen to customer needs for unique solutions.
• Provide exceptional customer service.

Skills

Confident communication

Customer service experience

Problem-solving

Job description

Overview

Customer Service Advisor – HOME WORKING

Must live in Newcastle

Hourly Rate: £12.21ph- Paid Weekly

Hours: Full Time, Monday - Friday must be fully flexible between 8am-6pm; Paid Training: Full time training 9am - 5pm

Role Overview

We are looking for confident, energetic individuals for a Customer Service role in the Newcastle area. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth.

Responsibilities

• Build rapport with customers in a consultative manner
• Listen to the customers needs to ensure a positive and unique solution to their queries
• Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides
• Ensure all administration is completed accurately

Customer Service Experience Is Required For This Position.

If you are interested, please apply now! or email your CV to INDCCP LNKD1_UKTJ