Customer Advisor

Network Plus group; Warrington; Sur place; GBP 19 000 - 30 000; Plein temps

Avantages offerts par ce poste

Full benefits package

Equal Opportunity Employer

Armed Forces-friendly

Résumé du poste

Network Plus Group in Warrington is hiring a Customer Service Advisor to manage customer and client enquiries by phone, website and email. You will ensure satisfaction, update records, and escalate issues as needed, while maintaining efficiency and accuracy.

The role emphasizes strong communication, IT literacy, and ability to work to deadlines within a busy utilities environment. Competitive salary and full benefits are offered.

Qualifications

• Experience in customer service with strong communication.
• IT literacy and ability to use standard systems.
• Ability to work to deadlines in a busy environment.

Responsabilités

• Handle customer and client enquiries via phone, website and email.
• Maintain accurate records in databases and escalate where needed.
• Resolve complaints within KPI/SLA targets.
• Provide high-quality service to external and internal customers.

Connaissances

Customer service

IT skills

Organisation

Description du poste

Department: United Utilities

Location: Lingley Mere, Warrington

Compensation: £18,720 - £29,741.40 / year

Description

As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.

Key Responsibilities

• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
• Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
• Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs

Skills, Knowledge and Expertise

• Experience of working within the Utilities sector is desired but not essential
• deally, you’ll come from a customer service background
• IT and system literate
• Able to work in an organised manner to meet important deadlines

Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie+-policy.