Customer Service Team Manager: Lead, Coach & Improve

Thames Water; Swindon; On-site; GBP 30,600 - 37,400; Full time

Benefits offered by this job

Competitive Salary – Up to £34000

Annual Leave - 24 days increasing with service

Generous Pension Scheme

Performance-related pay plan

Health and wellbeing benefits

Job summary

A leading utilities provider is seeking a Customer Service Advisor Manager to oversee and enhance operational performance within a high-performing customer service team. This role focuses on developing team members, driving quality and first-time resolution for customer inquiries, and managing escalated customer complaints. The position offers a competitive salary and various benefits, and it is based in Swindon. If you're passionate about customer service and team leadership, this role is for you.

Qualifications

• Demonstrable strong leadership skills.
• Experience in leading a high-performing team.
• Ability to coach and manage team performance.

Responsibilities

• Manage a team of Customer Service Advisors.
• Drive operational performance and quality.
• Support customer issues for first-time resolution.

Skills

Leadership

Performance Management

Customer Service

Coaching

Resilience

Job description

A leading utilities provider is seeking a Customer Service Advisor Manager to oversee and enhance operational performance within a high-performing customer service team. This role focuses on developing team members, driving quality and first-time resolution for customer inquiries, and managing escalated customer complaints. The position offers a competitive salary and various benefits, and it is based in Swindon. If you're passionate about customer service and team leadership, this role is for you.