Customer Advisor

Go Traffic Management Limited; Warrington; On-site; GBP 19,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Equal Opportunity Employer

Armed Forces friendly

Job summary

United Utilities is seeking a Customer Service Advisor to manage a range of customer and client enquiries via telephone, website and email channels, delivering excellent service and ensuring daily tasks are completed accurately and promptly.

The role requires strong IT literacy, organised work habits and a background in customer service; experience in utilities is desirable. Permanent, full-time position based at Lingley Mere, Warrington with a competitive salary and benefits.

Qualifications

• Experience in the Utilities sector is desirable but not essential.
• Customer service background preferred.
• IT systems literacy required.
• Ability to work in an organised manner to meet deadlines.

Responsibilities

• Provide high level customer service to external and internal customers.
• Manage enquiries via telephone, website and email channels.
• Maintain and update customer databases and escalate issues as needed.
• Resolve customer complaints within defined timescales and SLAs.

Skills

Customer service

IT literacy

Organisational skills

Utilities sector experience

Job description

Customer Advisor

Department: United Utilities

Employment Type: Permanent - Full Time

Location: Lingley Mere, Warrington

Compensation: £18,720 - £29,741.40 / year

Description

As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.

Key Responsibilities

• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
• Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
• Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs

Skills, Knowledge and Expertise

• Experience of working within the Utilities sector is desired but not essential
• deally, you’ll come from a customer service background
• IT and system literate
• Able to work in an organised manner to meet important deadlines

Benefits

• We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie+-policy.