Hybrid Inbound Customer Service Advisor (Water Utilities)

Sheraton Hotels & Resorts; Rotherham; Hybrid; GBP 24,000; Full time

Benefits offered by this job

22 days holiday

Paid volunteer day

Company-matched pension

Life assurance

Paid maternity, adoption and shared parental leave

Job summary

A service provider in the UK is seeking a Customer Service Advisor to support inbound calls and handle high-priority enquiries. The ideal candidate will demonstrate confidence, effective communication, and empathy in a customer service environment. This role offers a competitive salary of £24,043 and involves hybrid working, allowing for 2 days on-site in Rotherham and 3 days at home. The position is full-time with a commitment to providing an inclusive work culture.

Qualifications

• Must have a quiet space to work from home with a strong Wi-Fi connection.
• Adaptable to different situations while maintaining emotional stability.

Responsibilities

• Support inbound calls and handle emergency enquiries.
• Deliver exceptional service making customers feel valued.
• Create a positive experience for both customer and client.

Skills

Confidence and clear effective communication

Ability to learn new skills quickly

Good attention to detail

Empathy and patience

Experience in a customer service environment

Job description

A service provider in the UK is seeking a Customer Service Advisor to support inbound calls and handle high-priority enquiries. The ideal candidate will demonstrate confidence, effective communication, and empathy in a customer service environment. This role offers a competitive salary of £24,043 and involves hybrid working, allowing for 2 days on-site in Rotherham and 3 days at home. The position is full-time with a commitment to providing an inclusive work culture.