Customer Support Advisor: Service, Sales & Growth

Central England Co-operative Limited; Manchester; Presencial; GBP 21 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programmes

Full Training and Accredited Developm…

Resumo da oferta

Central England Co-operative Limited is hiring a Customer Support Advisor to join our Utilities team. You’ll handle inbound queries via calls and emails, deliver customer-first service and help customers select the right product for them.

With 6 months contact centre experience desirable, you’ll thrive in a collaborative environment, bring a can-do attitude, and take advantage of our training plans, health and wellbeing programmes, and generous annual leave.

Qualificações

• 6 months contact centre experience – desirable.
• A can-do attitude with solution-focused mindset.
• Flexibility to support across the wider customer service team.
• Excellent communication skills - both written and verbal.

Responsabilidades

• Dealing with queries via inbound calls & emails, taking a customer-first approach.
• Offering the best advice through account reviews, ensuring customers are on the right product for them.
• Delivering sales through service with existing members and customers.
• Identifying customer experience improvements and escalating accordingly.

Conhecimentos

Customer service

Communication skills

Descrição da oferta de emprego

Central England Co-operative Limited is hiring a Customer Support Advisor to join our Utilities team. You’ll handle inbound queries via calls and emails, deliver customer-first service and help customers select the right product for them.

With 6 months contact centre experience desirable, you’ll thrive in a collaborative environment, bring a can-do attitude, and take advantage of our training plans, health and wellbeing programmes, and generous annual leave.