Customer Service Advisor - Temp, Fast-Paced Contact Centre

Reed Talent Solutions; Farnworth; On-site; GBP 16,000 - 23,000; Full time

Job summary

Reed Talent Solutions is recruiting for a Customer Service Advisor on behalf of Angard Staffing at Royal Mail’s Farnworth site. The role is temporary for 12 weeks with potential extension, starting from late October 2026.

Typical hours are 37.5 per week, 9:00–17:00, Monday to Friday, with mandatory training prior to live calls. The assignment emphasizes resilience and delivering excellent customer experiences.

Qualifications

• Proven record in delivering great customer experiences.
• Confidence in handling consecutive phone calls and complaints.
• Ability to prioritise and manage workloads.
• Flexible and adaptable to changing customer demands.
• Excellent telephone manner and telephony experience.
• Strong written communication in English.

Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle multiple calls and manage complaints effectively.
• Deliver quality service within agreed handling time.

Skills

Customer service

Phone handling

Attention to detail

Telephone manner

Email/Spreadsheet/Word

Flexibility

Under pressure

Call centre experience

Strong English

Tools

Email

Spreadsheet

Word processing

Job description

Reed Talent Solutions is recruiting for a Customer Service Advisor on behalf of Angard Staffing at Royal Mail’s Farnworth site. The role is temporary for 12 weeks with potential extension, starting from late October 2026.

Typical hours are 37.5 per week, 9:00–17:00, Monday to Friday, with mandatory training prior to live calls. The assignment emphasizes resilience and delivering excellent customer experiences.