Customer Service Advisor - Dearne

Reed Talent Solutions; Barnsley; Vor Ort; GBP 16.000 - 23.000; Vollzeit

Zusammenfassung

Angard Staffing is recruiting for Customer Service Advisors at Royal Mail’s Dearne site in Barnsley. The temporary role runs ~12 weeks with a potential extension, starting 14/09/2026 or 05/10/2026, with full-time hours around 37.5 per week between 8:00 and 18:30, Monday to Saturday.

You will provide first-time solutions by phone and email, handle calls, and maintain high service levels in a busy contact centre.

Qualifikationen

• Experience taking consecutive calls and handling complaints.
• Ability to prioritise and manage workloads.
• Flexible and adaptable to changing customer demands.
• Good level of spoken English and clear communication.
• Self-motivated and able to work independently or as part of a team.
• Ability to work under pressure and meet deadlines.

Aufgaben

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.

Kenntnisse

Call handling

Workload prioritisation

Flexibility

Enthusiastic

Independent working

Under pressure

Clear spoken English

Telephone manner

Complaint handling

Tools

Email

Spreadsheet

Word processing

Jobbeschreibung

Job Summary

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Dearne.

Location

Royal Mail, Dearne House, Cortonwood Drive, Barnsley, S73 0UF

Role

Customer Service Advisor

Start Dates

• 14/09/2026
• 05/10/2026

Other start dates are also available throughout Oct & Nov - please enquire.

Pay Rate

£13.93 per hour

Contract

Temporary (12-week booking, with potential for extension)

Hours

Around 37.5 hours per week, between the hours of 8:00am – 18:30pm Monday – Saturday (Saturday work is essential, you will get a random day off in the week)

Mandatory Training Requirement

Successful completion of a mandatory three-week training programme is required. Individuals can only be signed off to undertake live calls once they have successfully completed training and demonstrated the required level of competence.

No annual leave is permitted during the three-week training period. Applicants must maintain the required standards of attendance, performance and behaviour throughout their assignment.

Key accountabilities

Provide first-time solutions for customers via telephone and email.

Handle consecutive phone calls and manage complaints effectively.

Deliver excellent quality of service within agreed handling time.

Skills & experience

• Confidence in taking consecutive phone calls and handling complaints.
• Ability to prioritize and manage workloads.
• Flexible and adaptable to changing customer demands.
• Enthusiastic and responsive.
• Self-motivated, able to work independently or as part of a team.
• Ability to work under pressure and meet deadlines.
• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.
• Good level of spoken English and clear communication skills.

Other

• Proven record in a fast-paced customer service environment.
• Quick, accurate typist with high attention to detail.
• Ability to handle difficult complaints professionally and with resilience.
• Excellent telephone manner and telephony experience.
• Proficient in email, spreadsheet, and word processing software.
• Creative problem solver with a focus on resolution.
• Accurate and consistent data input.
• Proven record in a fast-paced customer service environment.
• Quick, accurate typist with high attention to detail.
• Ability to handle difficult complaints professionally and with resilience.
• Excellent telephone manner and telephony experience.
• Proficient in email, spreadsheet, and word processing software.
• Creative problem solver with a focus on resolution.
• Accurate and consistent data input.

Work Environment

Inclusive and friendly atmosphere.

Supportive team culture.

If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?

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