Customer Service Advisor

Royal Mail; Houghton-le-Spring; Sur place; GBP 12 000 - 18 000; Temps partiel

Résumé du poste

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in, Provide first-time solutions for customers via telephone and email.

Handle consecutive phone calls and manage complaints effectively.

Qualifications

• Call centre experience is desirable but not essential.
• Strong transferable skills from other customer service backgrounds will be considered.
• Fast, accurate typing with high attention to detail.
• Excellent telephone manner and clear communication skills.
• Proficient in email, spreadsheet and word processing software.

Responsabilités

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.
• Passion for delivering great customer experiences.
• Confidence in taking consecutive phone calls and handling complaints.
• Ability to prioritise and manage workloads.
• Flexible and adaptable to changing customer demands.
• Enthusiastic and responsive.
• Self-motivated, able to work independently or as part of a team.
• Ability to work under pressure and meet deadlines.
• Call centre contact centre experience is desirable but not essential.

Connaissances

Customer service

Fast-paced environment

Typing speed

Telephone etiquette

Email proficiency

Data entry

Problem solving

Outils

Microsoft Office

Description du poste

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in,

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.
  Passion for delivering great customer experiences.
• Confidence in taking consecutive phone calls and handling complaints.
• Ability to prioritize and manage workloads.
• Flexible and adaptable to changing customer demands.
• Enthusiastic and responsive.
• Self-motivated, able to work independently or as part of a team.
• Ability to work under pressure and meet deadlines.
• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.
• Good level of spoken English and clear communication skills.

Desirable Qualities

• Proven record in a fast-paced customer service environment.
• Quick, accurate typist with high attention to detail.
• Ability to handle difficult complaints professionally and with resilience.
• Excellent telephone manner and telephony experience.
• Proficient in email, spreadsheet, and word processing software.
• Creative problem solver with a focus on resolution.
• Accurate and consistent data input.

Desirable Qualities

• Proven record in a fast-paced customer service environment.
• Quick, accurate typist with high attention to detail.
• Ability to handle difficult complaints professionally and with resilience.
• Excellent telephone manner and telephony experience.
• Proficient in email, spreadsheet, and word processing software.
• Creative problem solver with a focus on resolution.
• Accurate and consistent data input.