Customer Service Advisor - Farnworth

Reed Talent Solutions; Farnworth; On-site; GBP 16,000 - 23,000; Full time

Job summary

Reed Talent Solutions is recruiting for a Customer Service Advisor on behalf of Angard Staffing at Royal Mail’s Farnworth site. The role is temporary for 12 weeks with potential extension, starting from late October 2026.

Typical hours are 37.5 per week, 9:00–17:00, Monday to Friday, with mandatory training prior to live calls. The assignment emphasizes resilience and delivering excellent customer experiences.

Qualifications

• Proven record in delivering great customer experiences.
• Confidence in handling consecutive phone calls and complaints.
• Ability to prioritise and manage workloads.
• Flexible and adaptable to changing customer demands.
• Excellent telephone manner and telephony experience.
• Strong written communication in English.

Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle multiple calls and manage complaints effectively.
• Deliver quality service within agreed handling time.

Skills

Customer service

Phone handling

Attention to detail

Telephone manner

Email/Spreadsheet/Word

Flexibility

Under pressure

Call centre experience

Strong English

Tools

Email

Spreadsheet

Word processing

Job description

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Farnworth.

Title: Customer Service Advisor

Location: Royal Mail, Farnworth, BL4 9XX

Start Dates:

• 26/10/2026
• 09/11/2026
• 30/11/2026

Pay Rate: £13.93 per hour

Contract: Temporary (12-week booking, with potential for extension)

Hours: Around 37.5 hours per week, between the hours of 9:00am - 17:00pm Monday - Friday.

Mandatory Training Requirement: Successful completion of a mandatory

three-week training programme is required. Individuals can only be signed off to undertake live calls once they have successfully completed training and demonstrated the required level of competence.

No annual leave is permitted during the three-week training period. Applicants must maintain the required standards of attendance, performance and behaviour throughout their assignment.

Key Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.

Desirable Qualities

• Proven record in a fast-paced customer service environment.
• Quick, accurate typist with high attention to detail.
• Ability to handle difficult complaints professionally and with resilience.
• Excellent telephone manner and telephony experience.
• Proficient in email, spreadsheet, and word processing software.
• Creative problem solver with a focus on resolution.
• Accurate and consistent data input.

Required Skills/Experience

• Passion for delivering great customer experiences.
• Confidence in taking consecutive phone calls and handling complaints.
• Ability to prioritize and manage workloads.
• Flexible and adaptable to changing customer demands.
• Enthusiastic and responsive.
• Self-motivated, able to work independently or as part of a team.
• Ability to work under pressure and meet deadlines.
• Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.
• Good level of spoken English and clear communication skills.

Work Environment

• Inclusive and friendly atmosphere.
• Supportive team culture.

If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?

Proud member of the Disability Confident employer scheme

Company: Reed Talent Solutions Salary: Not specified Hours: Full-time Location: Farnworth, BL4 9XX Job type: Contract Posting date: 20 Oct 2026 Closing date: 19 Nov 2026