Temp Customer Service Advisor - Fast-Paced, Solution Focused

Royal Mail; Houghton-le-Spring; On-site; GBP 12,000 - 18,000; Part time

Job summary

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in, Provide first-time solutions for customers via telephone and email.

Handle consecutive phone calls and manage complaints effectively.

Qualifications

• Call centre experience is desirable but not essential.
• Strong transferable skills from other customer service backgrounds will be considered.
• Fast, accurate typing with high attention to detail.
• Excellent telephone manner and clear communication skills.
• Proficient in email, spreadsheet and word processing software.

Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.
• Passion for delivering great customer experiences.
• Confidence in taking consecutive phone calls and handling complaints.
• Ability to prioritise and manage workloads.
• Flexible and adaptable to changing customer demands.
• Enthusiastic and responsive.
• Self-motivated, able to work independently or as part of a team.
• Ability to work under pressure and meet deadlines.
• Call centre contact centre experience is desirable but not essential.

Skills

Customer service

Fast-paced environment

Typing speed

Telephone etiquette

Email proficiency

Data entry

Problem solving

Tools

Microsoft Office

Job description

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in, Provide first-time solutions for customers via telephone and email.

Handle consecutive phone calls and manage complaints effectively.