Customer Service Advisor - Ringwood

Careline Support Ltd; Ringwood; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading call handling service provider in Ringwood is looking for a motivated individual to join their team. The role involves handling calls from retired homeowners, ensuring they feel supported and safe. With a competitive salary starting from £20,000 per annum and a friendly work environment, this position is ideal for those with customer service experience. Apply today for a fulfilling career opportunity.

Benefits

Competitive salary

Modern offices

Free on-site parking

Comprehensive training

Career development opportunities

Qualifications

• Relevant customer service experience from call centers, retail, or hospitality.
• Ability to remain calm in crises, showing good common sense.

Responsibilities

• Handle incoming calls from retired homeowners, providing excellent customer service.
• Log calls accurately in the CRM system.
• Maintain a flexible and friendly approach.

Skills

Customer service experience

Listening and communication skills

Empathy and flexibility

Proficiency in English

IT skills

Job description

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Client:

Careline Support Ltd

Location:

Ringwood, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

0964f8e82a1d

Job Views:

14

Posted:

01.08.2025

Job Description:

• Location: Office based, Ringwood, Hampshire
• Salary: From £20,000 per annum, dependent on experience
• Shifts: Operational hours between 06:30-22:30, covering early, day, and late shifts

We are expanding our call handling team at Careline Support Ltd and are seeking a personable, motivated, and diligent individual to join our full-time team.

Why work for us?

• Competitive salary starting from £20,000 per annum, negotiable based on experience (£10.25 per hour)
• Excellent colleague benefits
• Variety of shifts to suit your lifestyle
• Supportive and friendly team environment
• Free tea and coffee
• Comprehensive training from induction onwards
• Career development opportunities
• Modern offices in Ringwood
• Free on-site parking
• Rewarding work making a positive difference daily
• Valuable experience for those starting their careers

Role responsibilities include:

• Handling incoming calls from retired homeowners, including emergencies, fire alarms, security calls, or friendly chats
• Logging calls accurately in our CRM system
• Remaining alert and ready for the next call
• Maintaining a flexible, friendly, and responsive approach

No sales involved, just excellent customer service!

About you:

• Customer service experience from call centres, retail, hospitality, or care sectors
• Great listening and communication skills
• Motivated, reliable, resilient, empathetic, and flexible
• Calm in crises with good common sense
• Proficiency in English and IT skills

Making a difference daily is rewarding, and at Careline Support Ltd, we value trust, openness, respect, communication, and honesty.

Who are we?

Founded in 2020, Careline Support Ltd provides telephone support to over 10,000 retired homeowners in the UK, helping them live safely and securely. Our modern offices in Ringwood support a first-class service, ensuring no one faces emergencies alone.

Join us:

If you believe you have the skills and attributes to make a difference, apply today to become part of our success story. We are committed to protecting your personal data during the application process.