Customer Service Advisor — Resolve Issues & Delight Customers

Manchester Arndale; Sheffield; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Discounts via Hapi app

Wagestream access for early pay

Digital learning opportunities

Job summary

OCS UK & Ireland is hiring a Customer Service Advisor based in the United Kingdom. You will assist customers with inquiries, complaints, and feedback, providing information and resolving issues promptly while maintaining accurate records.

The role reports to the Customer Service Manager and requires excellent communication, empathy, and problem-solving skills. Previous customer service experience is preferred, with a proactive and organised approach and reliability.

Qualifications

• You must have excellent communication and interpersonal skills.
• Empathy and patience when dealing with customers.
• Strong problem-solving abilities to resolve issues.
• Ability to work well under pressure in a fast-paced environment.
• Previous experience in customer service is preferred.

Responsibilities

• Assist customers with inquiries, complaints, and feedback.
• Provide product or service information to customers.
• Resolve customer issues and complaints promptly and professionally.
• Process orders, returns, and exchanges.
• Maintain customer records and databases.
• Ensure accurate and timely communication with customers.
• Collaborate with other departments to resolve customer issues.
• Follow up with customers to ensure satisfaction.

Skills

Excellent communication

Interpersonal skills

Empathy and patience

Problem-solving

Ability to work under pressure

Customer service experience

Job description

OCS UK & Ireland is hiring a Customer Service Advisor based in the United Kingdom. You will assist customers with inquiries, complaints, and feedback, providing information and resolving issues promptly while maintaining accurate records.

The role reports to the Customer Service Manager and requires excellent communication, empathy, and problem-solving skills. Previous customer service experience is preferred, with a proactive and organised approach and reliability.