Customer Service Advisor

Job Advert; Bedford; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

OA Group is recruiting a Customer Service Advisor to join our dedicated team in Bedford. The role involves supporting customers across telephone, email and website enquiries, processing orders accurately and delivering a professional, customer-focused service.

Working in a hybrid setup, you will be the first point of contact for queries, collaborate with colleagues to ensure consistent service, and maintain high accuracy while handling multiple tasks in a fast-paced environment.

Qualifications

• Experience in a fast-paced customer service environment (1–2 years preferred).
• Excellent communication and interpersonal skills.
• Passion for customer service and helping others.
• Organised and accurate with strong attention to detail.
• Good timekeeping and ability to multi-task.
• Resilience in a fast-paced environment.
• Positive, can-do attitude and teamwork.

Responsibilities

• First point of contact for telephone customer enquiries.
• Respond to emails and website enquiries promptly.
• Communicate professionally with customers and colleagues.
• Collaborate with team to deliver coordinated service.
• Process and input customer orders accurately.
• Monitor mailboxes and respond to enquiries promptly.
• Ensure customer credits processed accurately and timely.
• Undertake admin duties to support the team.
• Maintain high accuracy in a fast-paced environment.

Skills

Customer service experience

Communication skills

Teamwork

Attention to detail

Time management

Resilience

Positive attitude

Job description

Role: Customer Service Advisor

Location: Bedford Hours: Full time, Monday to Friday (Hybrid)

Salary: £28,000 - £30,000 (DOE)

We're looking to recruit a Customer Service Advisor to join a dedicated team and help provide an excellent standard of service.

This is a key role within the Customer Service team, responsible for supporting customers across telephone, email and website enquiries, processing orders accurately and efficiently, and providing a professional, consistent and customer-focused service.

Duties of a Customer Service Advisor

• Act as the first point of contact for telephone-based customer enquiries.
• Respond to customer enquiries received by email and through the website.
• Communicate professionally and effectively with both internal and external customers.
• Work collaboratively with colleagues to provide a coordinated, consistent and efficient customer service.
• Process and input customer orders accurately and efficiently.
• Monitor functional mailboxes, ensuring enquiries and requests are responded to and cleared as required.
• Ensure customer credits are completed accurately and in a timely manner.
• Undertake a range of administrative duties to support the effective operation of the Customer Service team.
• Maintain a high level of accuracy and attention to detail while working in a fast-paced environment.

Essential

• Previous experience within a fast-paced Customer Service environment, ideally 1 - 2 years.
• Excellent communication and interpersonal skills.
• A genuine passion for customer service and helping others.
• Professional, organised and able to maintain a high level of accuracy and attention to detail.
• Good timekeeping and the ability to manage multiple tasks and priorities.
• Resilience and the ability to work effectively in a fast-paced environment.
• A positive, can-do attitude.
• Ability to work collaboratively as part of a team.

Desirable

• Previous experience processing customer orders and handling customer credits.
• Experience working with functional mailboxes and customer enquiries via multiple channels.

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.