Customer Experience Advisor - Growth & Service Excellence

Veolia Environmental Services (Uk) Plc

Great Wyrley

On-site

GBP 21,000 - 25,000

Full time

4 days ago

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Benefits offered by this job

Parking

Pension scheme

Discounts on products and services

Stream - financial wellbeing support

Health and wellbeing resources

Volunteer day

Job summary

Veolia Environmental Services (Uk) Plc in the United Kingdom is seeking a Customer Service Advisor to handle inbound calls and emails, delivering personalised solutions and building strong customer relationships. You will support the business by promoting Veolia's services, while keeping data secure and accurate in line with regulations and quality standards.

The role emphasizes excellent service, teamwork, and a proactive approach to resolving issues, with a focus on helping customers and

Qualifications

Experience in handling inbound calls and emails with customer focus.
Strong communication and active listening to understand needs.
Ability to work within a team and provide tailored solutions.
Awareness of data protection and confidentiality requirements.

Responsibilities

Answer inbound calls and emails, ensuring resolutions are communicated effectively.
Put customers first and provide personalised solutions to meet needs.
Build relationships with internal and external customers to deliver the best service.
Seek improvements to the customer experience and resolve challenges.
Keep accurate records and protect customer data in line with regulations.
Promote Veolia's products and services to customers and stakeholders.