Customer Experience Pro — First Contact & Solutions

Rendall & Rittner; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

25 days’ holiday plus bank holidays

Private medical insurance

Life assurance

Fully funded training and professional

Pension scheme

Employee assistance programme

Discounts across travel, entertainment

Job summary

Rendall & Rittner in London’s Woolwich is seeking a Customer Experience Advisor to deliver first‑class service by phone and email, resolving issues with empathy and efficiency. You’ll own customer interactions from start to resolution, collaborating with teams across the business to ensure nothing falls through the cracks.

You'll thrive on strong communication, a calm, positive manner and the ability to manage multiple priorities within a rotating 8am–8pm schedule.

Qualifications

• Deliver outstanding customer service via phone and email.
• Resolve issues with empathy and efficiency.
• Own customer interactions from start to resolution.

Responsibilities

• Delivering outstanding customer service via phone and email, handling enquiries and resolving issues promptly
• Maintaining clear, empathetic communication – ensuring customers always feel heard and supported
• Thinking creatively to solve customer problems and prevent issues from escalating
• Collaborating with colleagues to deliver a seamless service experience
• Staying up to date on Rendall & Rittner’s services and using customer feedback to help improve the experience
• Participating in training sessions and continuously developing your skills

Skills

Phone support

Email support

Empathy

Communication

Problem solving

Multitasking

Tools

CRM systems

Job description

Rendall & Rittner in London’s Woolwich is seeking a Customer Experience Advisor to deliver first‑class service by phone and email, resolving issues with empathy and efficiency. You’ll own customer interactions from start to resolution, collaborating with teams across the business to ensure nothing falls through the cracks.

You'll thrive on strong communication, a calm, positive manner and the ability to manage multiple priorities within a rotating 8am–8pm schedule.