Customer Service Specialist - Fast-Paced Support & Growth

Euro Car Parts Ltd.; Birchmoor; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced Annual Leave

Career Growth UK & Europe

Life Assurance

EAP

Gym Discounts

Healthcare Perks

Cycle to Work

Staff Discounts

Job summary

LKQ UK and Ireland is hiring a Customer Service Advisor to listen to customers, understand concerns, and resolve issues efficiently across web platforms, phone, chat and email. This fast-paced role offers opportunities for internal growth and career progression within the UK & Europe.

Competitive salary and enhanced annual leave are provided, along with life assurance, healthcare perks, and other staff benefits.

Qualifications

• Experience in customer service roles.
• Ability to handle calls, chat and email.
• Capable of multitasking in a fast-paced environment.

Responsibilities

• Providing first class service to customers via our web platforms
• Handling daily enquiries/complaints from customers and branches over the phone, chat and email
• Increasing customer satisfaction and retention
• Improving website conversion through effective parts identification first time
• Taking orders from customers over the phone when needed
• Ensuring all customer contacts are logged in the system
• Making the customer top priority at all times.

Skills

Customer service experience

Phone handling

Active listening

Adaptability

Fast-paced environment

Job description

LKQ UK and Ireland is hiring a Customer Service Advisor to listen to customers, understand concerns, and resolve issues efficiently across web platforms, phone, chat and email. This fast-paced role offers opportunities for internal growth and career progression within the UK & Europe.

Competitive salary and enhanced annual leave are provided, along with life assurance, healthcare perks, and other staff benefits.