Customer Experience Advisor — Inbound & Multichannel Support

Fexco Property Services; Salisbury; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Company pension scheme

25 days annual leave entitlement

Job summary

Fexco Property Services is seeking a Customer Experience Advisor in the UK to deliver outstanding service across voice, email, webchat, and other digital channels. You will resolve enquiries related to Administration, Accounts, and Maintenance/Repairs, aiming for first contact resolution and end-to-end ownership of customer issues.

You will act as a champion for customer-centric service, log interactions, and provide timely updates while upholding empathy and professionalism across all

Job description

Fexco Property Services is seeking a Customer Experience Advisor in the UK to deliver outstanding service across voice, email, webchat, and other digital channels. You will resolve enquiries related to Administration, Accounts, and Maintenance/Repairs, aiming for first contact resolution and end-to-end ownership of customer issues.

You will act as a champion for customer-centric service, log interactions, and provide timely updates while upholding empathy and professionalism across all