Customer Service Advisor - Remote

BCT Resourcing; City Of London; Remote; GBP 25,000 - 27,000; Full time

Job summary

A recruitment firm is seeking a Customer Service Advisor/Coordinator to work remotely. You will be the first point of contact for inquiries, providing guidance and support. Excellent customer service and communication skills are required. Ideal candidates should be detail-oriented and flexible with working shifts. This role offers a salary between £25,000 - £27,000 per annum.

Qualifications

• Excellent customer service skills are essential.
• Strong communication and listening skills required.
• Must be computer literate and detail-oriented.

Responsibilities

• Act as the first point of resolution for all inquiries.
• Provide members with advice and guidance on their journey.
• Maintain excellent communication with other teams.

Skills

Excellent customer service skills

Excellent communication and listening skills

Relationship building skills

Attention to detail

Flexible to work shifts

Job description

Overview

Title: Customer Service Advisor / Coordinator
Location: Remote
Salary: £25,000 - £27,000 per annum
Our client is looking to recruit a Customer Service Adviser to be based in London / Working from home.

Responsibilities

• First point of resolution for all inquiries
• Providing members with advice and guidance on next steps and their on-going journey with the organisation
• Developing and maintaining excellent communications with other teams and divisions
• Respond to all inquiries from all members up to the first level resolution and refer any second resolution calls to other sections across the organisation as appropriate

Requirements

• Have excellent customer service skills
• Have excellent communication and listening skills
• Be computer literate
• Relationship building skills
• Can do attitude
• Good attention to detail
• Flexible to work shifts

Keywords: Customer Service Advisor, Call Centre Advisor, Customer Services, Customer Service Assistant, Consumer Advice, Customer Service Agent, Customer Service, Inbound Call Centre, Inbound Contact Centre, Contact Centre Advisor, Contact Centre Agent, Call Centre Agent.